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36%
2.08 

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Galibeedu Road,Kalakeri Nidugane Village, Coorg Dist, Madikeri 571201, KA

+91-8272221114

4 Star

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Apathy towards the safety of their guests
Aug 17, 2017 10:14 PM 5745 Views

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Sharing a bad experience. I had been to Mercara to Club Mahindra on the 12th of August. On the 13th night, my wife daughter and I went to pick my son who was coming by bus from b'lore. After dinner in the city, on our way back to the resort, one person in an auto overtook our vehicle, stopped us and tried to attack us in an attempt to attack and rob. While trying to get away, the car hit a large stone but was still functional and we managed to escape. Meanwhile, we called local police and informed the resort people. Two policemen came immediately but strangely the security manager Mr Thimmaiah of CLUB MAHINDRA PEOPLE REFUSED TO HELP US.


We went back with the police and actually found the accused who came along the same road, perhaps to find the next Mahindra guest to rob. The police caught him and arrested him.


When we returned to Club Mahindra at 3 am, we informed duty manager( Bhowmik) but he had no help to offer nor did he seem concerned that a guest had been attacked by a local. Next morning at 7 am, the front desk didn't want to contact the resort manager(Swapan Das). Some of the other guests were ready to come with us to the police station but only on raising a ruckus, do they finally call the great resort manager who clearly had given instructions not to be disturbed out of his working hours. I'm sorry to say, the resort showed complete callousness and apathy to an emergency situation concerning their guest. Their contention was that the incident happened outside their gate and therefore they didn't need to do anything.


The resort manager, Mr Das reluctantly came later to the station when multiple guests protested.


We remember the intense fear we felt, especially with kids. Anything could have happened. Fortunately, we are alive and safe today to write about it. But club mahindra has not yet made a phone call or any enquiry about a guest's well being, though they did call to check if we wanted membership or pay for any extra facilities. Except their balance sheet, Club Mahindra including the regional manager Mr Vijay Mohan did not consider it a basic human need or a need of a hospitality provider to take any responsibility for the safety of their guest, while in their town.


Please go to Club Mahindra at your own risk, because they for sure aren't lifting a finger for a non chargeable service!


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