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MouthShut Score

13%
1.44 

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Denied room
Jan 19, 2019 11:26 PM 793 Views

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I have reserved a room through cleartrip. Trip Id: 19011610524


I was denied room at this hotel which was named as Hotel Midaas Airport Transit by cleartrip. Actually there was no hotel in this name since the hotel has changed its name to something else. After transferring the entire amount through netbanking, and again after confirming with cleartrip and the hotel number mentioned in cleartrip voucher twice, I reached the hotel in the night. To my surprise, the hotel receptionist declared that there is no room available and I was asked to check for rooms elsewhere. I reached Andheri from Trivandrum and I have seen this place only in movies. I had a very horrible experience fighting with the hotel receptionist in the night. Finally he made me walk along with him a long distance through the dangerous streets in the night and gave me a non-attached room in an apartment somewhere. I had no other choice than to accept it and could not even go to the toilet in the night. I called cleartrip but was in vain. Next morning I went back to the hotel for the free breakfast mentioned in the voucher but again I was cheated with a roll. If I were travelling with my family, that would have been my last trip.


I have complained to the authorities against this ruthless act of cleartrip and is waiting for the response. I am determined to fight till I get the compensation. Even one lakh rupees will not be a suitable compensation for the horror I was forced to experience by cleartrip in that night.


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