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MouthShut Score

22%
1.84 

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1800-180-2484

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Fairfax United States of America
WORST service ever
Apr 27, 2016 06:56 PM 13535 Views

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I have been their customer for over 10 years but today I finally started the process of getting rid of their NRI services by opening account with another bank.  Citibank has ridiculous processes where any step takes 2-4 business days to resolve things.


If you raise a query online, they will respond in 2 days and then you will not have an option to followup - you will need to start a new request - 8 of 10 times their response is 100% useless.


On phone, they always take your request wrongly and then make false promises which they don't deliver against.  They may send you emails as follow-up which again you cannot respond to and those email say for quick response go online for which I have already shared my experience.


Stay away from them.


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