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10, Guru Niwas, Relief Road, Daulat Nagar, Santacruz West, Mumbai 400054, MH

+91-22-26604006, +91-22-26602107

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Avoid this branch
Apr 19, 2019 02:14 PM 178 Views (via Android App)

Rates/Charges:

Customer Service:

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We were recently gifted a tour of Turkey by our reletives. It was all okay till be started co-ordinating with choice holidays for visa formalities.


We are working Mon to Sat and same is Choice Holiday. We requested them for eigther a person to visit us in evening or we visit them post 7.30 if they can be available on sunday.


Their representatives both booking officers had no solutios expect cancel the trip and bear 30000/- cancellation charges.


Post a call to their headoffice, we tried to arrange a visit around 7.30 pm to which the Choice Holiday branch people first can called the planned visit and on the next day said that "as no on had come to office by 7 pm"hence we have left by 7.15. We cannot keep office open beyond 7 pm you are free to cancil the trip.


Now it only option left to canceller booking for such silly operational issue. We are left with no choice.


No customer centricity and poor respect although professionalism displayed post accepting the booking amount.


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