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MouthShut Score

74%
3.66 

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Verified Member MouthShut Verified Member
Bengaluru India
Worst service - no clarity
Sep 13, 2017 03:28 PM 11871 Views (via Android App)

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Hi, I had booked 2 seats to Belarus to celebrate my wedding anniversary. Initially everything was OK. the date approached with days left. The customer service people called me and adviced to reschedule my trip. I clearly disagreed and conveyed the importance of the trip, but they were very stubborn and straight away cancelled my trip. I was very upset and escalated this to the higher levels but later came to know that this happened because less seats were occupied.


Guys, there is no clarity and communication with customers, just imagine if the same thing would have happened in the middle of the trip then it will be Hell only. Better avoid.


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