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MouthShut Score

54%
2.91 

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101 & 102, Hindustan Kohinoor Complex, LBS Marg, Vikhroli West, Mumbai 400083, MH

+91-22-30984000

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Bad experience with Bonton and Gilpin holidays
May 18, 2018 01:15 AM 822 Views (via Mobile)
(Updated May 18, 2018 01:10 AM)

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Unprofessional behavior from this travel company. We took them at a premium price to plan our italy and Amsterdam trip as they said they will personalize it. Tonight is the travel and I don't even yet have complete set of documents and vouchers with me. They did not help in visa processing part. We have written 60+ emails to follow up with them. This is just their typical customer service that they are sorry. As two families we paid a huge sum excluding flights but no value from them and you have to keep following up so no peace of mind either. I will not recommend these fraudsters to anyone. Please beware and keep away. If I had planned by myself for the efforts I took to follow up with them I would have done it at half the cost


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