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1.50 

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Verified Member MouthShut Verified Member
Mumbai India
Pathetic Service Again.
Jul 14, 2018 03:01 PM 18585 Views (via Android App)
(Updated Jul 18, 2018 09:04 AM)

Customer Service:

Staff Courtesy:

Worst! Worst! Worst! Worst!


One of the worst courier service I ever saw they never ever care about the customers they just making fool every time whenever my any reference send any of my shipment by this platform they never delivered on time.


Every time I need to call them but they never responded. I tried lots of time to connect with their customer service they never ever responded. My shipment was at their Chembur branch that out for delivery but their deliveryman never bothers to deliver it on the accurate address which was provided on the consignment they never tried to call me on my No. which is provided on shipment. This happens twice with me and all the time I need to get in touch with them at anyhow to receive my shipment. They just kept it as it is they never care how much important the shipment is for the customer is. I mailed them twice for each of my consignment.


1st Mail for 1st shipment.


Hi,


AWB 35118991773


Want to inform you that your delivery man never tried to reach me even not tried to locate my address as my address on the given shipment is very clear this happens to me the second time from BLUEDART even my landmark is proper with the whole address they never ever tried to reach out me. for them, it's it's very easy to mark that  Unlocatable/Landmark Needed. Seriously my address provided with the consignment is very clear guys please send my shipment back I need it urgently.


Earlier they did the same when I did contact with customer service then only they given my shipment. Now, I've again tried the No. of Chembur branch no one responded will you guys let them know to please send my shipment ASAP.I request you guys please send via proper deliveryman at least if he couldn't find my address then call me on my No. which provided on the shipment.


They Replied.


Dear Sir,


Thank you for writing to us. We apologize for the inconvenience caused in this regard.


We would like to inform you that we have forwarded the case details to the appropriate management to ensure such lapses do not recur.


However, we informed our concerned delivery station to contact and deliver the shipment on priority.


Should you require any further assistance, please write to us or call us on 18602331234.


2nd Mail for 2nd shipment.


Hi,


AWB No. 35245919660


Hope you guys remember me again I'm writing the same issue. I suppose to get my consignment today but what I saw after the end of the day I got the message as follow:


Dear Customer,


"Blue Dart was unable to deliver Shipment AWB35245919660 from ICICI Bank. To update your address, please call ICICI Bank Customer Care"


While tracking on your website again I saw Consignee'S Address Unlocatable/Landmark Needed I just want to know whats going on with me guys. At my consignment landmark is properly indicated with whole address man what should I do can you guys pls help me out all the time I just have to write a mail to get my consignment I mean seriously your deliveryman is this much stupid or he just don't want to do any kind of work to locate the address. Earlier I did mail then only they deliver my consignment pls I request you yaar it's very urgent for me do it on priority I need that consignment on urgent basis. Pls, ask your deliveryman to at least call if he was not able to find the address which is very much simple.  Just don't mark as Unlocatable address man it's very simple pls I need that consignment by 5th July till 3: 00 pm.


They Replied


Dear Sir/Madam,


We are in receipt of your mail and noted the contents.


At the outset, please accept our apologies for the inconvenience that may have been caused as the package was not delivered as expected.


We would like to inform you that will check with concerned service center and arrange delivery on priority.


Should you require any further assistance, please write to us or call us on 18602331234. After my hard struggle and wasting my lots of time, I got my consignment.


I never suggest you BLUEDART. If you wanna waste your time then go for it.Worlds best pathetic service.


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