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MouthShut Score

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3.40 

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Worst service I have ever experienced
Jun 09, 2014 12:02 PM 5633 Views

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I bought Bitdefender total security for three years when I was in Mumbai, India. Since then I am using it somehow as its not very user friendly. Few months back I moved from India to South Korea for my job. one day I formatted my laptop in order to upgrade my OS. Since then I am trying to register it but unable to register. So I contacted to their support team, they emailed me


"Dear Customer,


Thank you for contacting us in this matter.


I have checked your license key and saw that your purchase was made from our Partner in India, Venktron.


Thus, please contact them directly using the link below. They will gladly assist you with this issue:


bitdefender.com/links/in/venktron/support.html


Should you have any sales inquiries, please use this email address: bitsales@venktron.in


Thank you, Ziyakhan!


Have a great day!


Best regards,


Corina Manea


Bitdefender Support Team"


Then I contacted to their Indian partner, "Venktron Digital Systems Pvt Ltd."


even I called them for all the way to Korea and they have asked some information via email, I emailed them immediately.


Till now I am waiting for their response. Again I emailed to Bitsupport head office and again I got same response plz contact them(Indian Partner). So I am just in between but no one is ready to give service after selling their product. I


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