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new delhi India
Avoid if cost is not the prime factor.
Jun 28, 2012 02:42 PM 5588 Views

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We were travelling from Delhi to Kualalumpur on 22 May12. The flight was scheduled at around 11 am but departed around 8 pm due to some "technical snag". Only an inexperienced young lady was available to attend the agonised fliers. No senior staff came to her help.Substandard snacks, ok lunch was provided. No tea/water was provided. No arrangement was made for ladies travelling with small kids. Connecting flight from Dhaka departed in time. The plane was small , crowded, congested, dirty.

The air hostesses were rude. This trend was seen in all the flights. They need training.

While returning, the flight from Singapore to Dhaka departed in time but with same problems. Congested, dirty, rude air hostesses. Experience on the flight from Dhaka to Kolkata was horrible.Dhaka airport was hot, humid. There was neither any arrangement for cooling nor the airport was kept cleaned. The toilets were overflowing, stinking.Free breakfast was served early morning but the menu was fixed with two boiled eggs. Take it or leave it. And the less you talk about the flight from Dhaka to Kolkata, the better it is. As if there was no checking. Every one carried what they thought was right for them. Some of the baggages could not fit onto the overhead luggage cabin so had to be kept near the seats. And as usua the air hostesses were rude and hostile. As if they were doing us a favour by giving us a FREE LIFT in their carrier. I have never seen such poor service. They were shouting at passengers on top of their voice, not allowing them to go to the toilets even when the craft was stationary.

Overall, it was a very very bad , horrible experience as narrated by so many. Definitely, I will never fly by Bangladesh Biman ever.

My suggestion is avoid this until you are absolutely tight on your pocket or you are travelling only to Bangladesh and there is no other flight.

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Biman Airways