MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter 4-digit code
For Brands
MouthShut Logo

Thank you for sharing the requirements with us. We'll contact you shortly.

MouthShut Score

46%
2.85 

Service & Support:

Information Depth:

Content:

User friendly:

Time to load:

I feel this review is:

Fake
Genuine

To justify genuineness of your review kindly attach purchase proof
No File Selected

Late Payment by Bill Junction- Regular Problem
Mar 21, 2007 04:12 PM 3511 Views
(Updated Jul 04, 2007 01:52 PM)

Service & Support:

Information Depth:

Content:

User friendly:

Time to load:

Issues: Multiple bills repeatedly being paid late and no solution despite customer complaints


Experience: I do not glance at my bills(is a bad habit for any bank customer) but some months ago noted a fine of late payment of Hutch on my bill. I tracked and found multiple late payments being done by Bill Junction.this was the beginning.


I called up their helpline.greeted with "thank you sir, we will call you back".went on for months and months!.of course late payment and fines continued. I felt I had talked to half their customer support employees.Deepak, Maheshwari, Hema, Drupti Shetty. including at Head office(cust support notes your problem and gives you another number which notes your problem and gives you another time or person or number or complaining online and politely tells you if you want your problem solved then talk to head office.)


My billjunction id is tovikram.the problem still continues. Very poor customer support for issue resolution** .


Solution




  1. Look at your bills regularly. Keep max limits and if you have the time then manual approval.




  2. Look at other vendors.I have lost in thousands.






Others are


Banks(Citibank, HDFC.)


3rd party vendors: Hero Bill Pay, Visa Bill Pay


Servants and drivers


In any case remember: Check your bills regularlywhen dealing with ANY financial matter [phone bills, credit card bills, electricity bills]


I will end this with a quote:)


This is sample of error I got when I tried to do a transaction on bill junction.am checking to see if I lost any money due to their poor software.


-EXTRACT.ERROR MESSAGE.yes, they dont know how to write error messages-


500


java.lang.NullPointerException at jrun_bankaccount2ejsp10._jspService(jrun_bankaccount2ejsp10.java:75) at jrun.jsp.runtime.HttpJSPServlet.service(HttpJSPServlet.java:43) at jrun.jsp.JSPServlet.service(JSPServlet.java:119) at jrun.servlet.ServletInvoker.invoke(ServletInvoker.java:91) at jrun.servlet.JRunInvokerChain.invokeNext(JRunInvokerChain.java:42) at jrun.servlet.JRunRequestDispatcher.invoke(JRunRequestDispatcher.java:259) at jrun.servlet.ServletEngineService.dispatch(ServletEngineService.java:541) at jrun.servlet.jrpp.JRunProxyService.invokeRunnable(JRunProxyService.java:204) at jrunx.scheduler.ThreadPool$DownstreamMetrics.invokeRunnable(ThreadPool.java:320) at jrunx.scheduler.ThreadPool$ThreadThrottle.invokeRunnable(ThreadPool.java:428) at jrunx.scheduler.ThreadPool$UpstreamMetrics.invokeRunnable(ThreadPool.java:266) at jrunx.scheduler.WorkerThread.run(WorkerThread.java:66)


Upload Photo

Upload Photos


Upload photo files with .jpg, .png and .gif extensions. Image size per photo cannot exceed 10 MB


Comment on this review

Read All Reviews

YOUR RATING ON

BillJunction.com
1
2
3
4
5
X