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MouthShut Score

67%
3.67 

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809, 1st Floor, 1 Cross, 7th Main Hal, 2nd Stage, Indiranagar, Bangalore 560008, KA

+91-80-40844000

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Personal Holiday package with Benchmark, Bangalore
Feb 13, 2018 12:37 AM 1306 Views

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Hello friends,


I am writing this review based on personal experience with BENCHMARK Incentive & Leisure Travels Pvt Ltd


# 809, 1st Floor, 1st Cross, 7th Main, HAL 2nd Stage, Indiranagar, Bangalore – 560 008; Tel:+91-80-4084 4000 – 99. Fax:+91-80-40844044.


We had booked an Andaman-Havelock-Neil package for 7nights 8days for 2 families with young kids for 27th Jan, 2018. We made the booking around Sep, 2017 and were very specific from Day 1 with our itinerary and wanted all our logistics sorted out as we didn't want to struggle with kids.


The executive from Benchmark dealing with us was quite generous in providing all the details and we hoped to have a luxury trip. But unfortunately after making the full payment, we didn't receive any confirmation until we followed-up through calls/emails/visit to office just before our day of travel. Somehow we managed to get the details but still with open items like the Macruzz tickets were not handed over for our kids.


After reaching Andaman, the amount of follow-up we had to do with the local tour and travel for each trip was a night-mare, around 30 calls a day to sort out logistics for visit to Jolly Buoy, Elephanta, etc . We expected a much better experience with Benchmark for a luxury trip that we planned.


While they are good, but they need to be more sincere and coordinated with the vendors to make a good personalized trip with a good customer experience.


Better to try other tours and travels, they seem to be doing group packages, so not very competent with personalized packages. This is our experience with the group.


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