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MouthShut Score

59%
2.91 

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Chennai India
Poor Customer Service at Bata
Aug 22, 2008 03:58 PM 4075 Views

Parking:

Ambience:

Store Range:

Value for Money:

I had visited the Bata


Showroom at Usman Road in T.Nagar, Chennai . I selected a pair of sandals and


noticed that one of them was of size 10 and the other was of size 11. I brought


this to the attention of one of the employees there and said I wanted a pair of


size 11. He replied “Someone must have taken home the wrong pair” and went


away. Ditto with two other persons there. The last person asked me to select a


different sandal. I selected a different sandal and asked for a bigger size in


the same model. He said something to the effect of “Take something that is on


display. Don’t ask us for a different size or model”. When I said I wanted to


buy shoes too, the experience was bad again. Overall, the Bata persons there


behaved like they were there to just do the billing after we give them the


shoes ourselves. They would not even bother to take out a single pair of shoes.


The Discount sale was going on and it looked like those temporary discount


sales(in marriage halls hired for a week), where you can pick up anything for


Rs.100. You pick up the stuff and the persons there would be just for


collecting cash. This was a really bad experience I had at Bata, where it


seemed like I have to coax the person into showing me some models/helping me to


buy. Looks like they think discount sale itself is a big favour for the


customers and that the customers do not deserve better shopping experience. I


must admit that this is the first such experience in my so many years of Bata


experience. Still, this was so bad that I thought it was worth sharing.


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