MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter 4-digit code
For Brands
MouthShut Logo

MouthShut Score

29%
1.85 

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

I feel this review is:

Fake
Genuine

To justify genuineness of your review kindly attach purchase proof
No File Selected

AVOID! poor quality product, bad customer service
Oct 06, 2018 06:54 PM 808 Views

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

This is one of the worse online sellers I have come across and I've only now discovered that they have 1 star ratings on other review sites.


I ordered a replacement part for a Bosch tool according to the description on the Banggood website. The part that arrived was half the width of the original that was fitted to the tool. I contacted them using their frustrating contacts page and went through the rigmarole of having to send them photos and measurements of the item. After several emails they said they'd sent the correct part and this meant I couldn't return it for a refund or have a replacement. The item was not a direct replacement for the original part, but yet they washed their hands of the matter.


Banggood are clearly a chinese company selling cheap chinese items. Customer service is appalling. Their refusal to give a refund or accept a return is illegal under UK Trading Laws, so I've started a case with Trading Standards.


Order No: 55185191


Upload Photo

Upload Photos


Upload photo files with .jpg, .png and .gif extensions. Image size per photo cannot exceed 10 MB


Comment on this review

Read All Reviews

YOUR RATING ON

Banggood.com
1
2
3
4
5
X