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MouthShut Score

29%
1.86 

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They are really far away being proffesional
Nov 23, 2019 01:16 AM 1633 Views

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I have sent them to my last message. You see the below. They really dont care the customers. They refuse to solve problem even if their faults. This is my order numbers: 76790029 and, 76790031


Dear Officer,


I signed up for your web-site(Banggood) to make my first purchase. Thank you for giving me a special opportunity for the new users and gave me 10%off coupon. I thought this discount was enough and wanted to make my shopping without waiting for the Black Friday. I put my products and identified the coupon. But the transaction was canceled. Then I made a second transaction and identified the coupon. The operation was accepted. But I realized that there is no discount. Immediately afterwards, I contacted your online customer service. Because your system primarily directs online communication. Otherwise I'd rather have mailed. For my first chatting with Aroma who is the online customer relationship officer of Banggood customer service. First I try to explain the issue but I hardly explained the problem since Aroma wanted to be sure the spesific name of the coupon. The thing is the coupon wasn’t in my account at the same time. Btw I declared that I wanted to utilize from the discount If not I wanted to cancel two of my order and renew the coupon. And she also repeated my request “do you want to cancel both of them”. And I said “yes” She said that the same messages with others. You will get information by mail in a 3-4 hours. After the hours, I realized the coupon activated but no cancelation for my orders. I chatted with the second online customer relationship officer. I repeated my situation and I am pretty sure that I wanted to cancel my orders. He said the same messages with other. You will get information by mail in a 3-4 hours. After the hours. There was no action for my orders. I chatted with third online customer relationship officer. I repeated my situation. He said me that you already explain the situation to previous officer. “Please wait an be patient”. I said that your mails for summary request after the chatting. Your mails are not clear. You don’t mention about my request about canceling the orders. “I hesitate that the seller will ship the products. He said that the same messages with others. You will get information by mail in a 3-4 hours. After the hours. One of my orders has shipped. I chatted with fourth online customer relationship officer. I said that the seller has already shipped my order but You didn’t take an action. He said that I don’t see any action. Your product is still in process. I said the photos of tracking number. But he insisted that there is no action. Btw he said me that you didn’t request to cancel your orders. I asked to reach my previous chattings to understand the situation. But he was no right to reach for previous messages. After that I hardly reach your mail system since you mostly direct people to chat room. I explained the whole sides of the process. But your answer was you need to send back the product when it arrives me. Later, I tried to talk with some online customer relationship officer after a few attempts(chat line break or smthg.) I found chance to explain my situation. He offered the same what I received with e-mail. I gave the name of Aroma to check our conversations. He cut some chatting sentences from the conversation. And he insisted I didn’t say exactly about cancelling my orders. I explain the situation. He said you are okey but I cannot do it anything. I refused the things what he offers and insisted to get department contacts. He wanted to give any contacts but at the end I took your e-mail. I tried to explain the whole process in detail. First of all, why not send our conversation records to us by e-mail? Secondly, when I first asked customer service, he said he couldn't access the old records, but then the other one was able to access them. Thirdly, why didn't you cancel the products even though I contacted you several times before the products were shipped? Fourthly, instead of taking into account what I said, the employees at the customer service make me a liar to protect each other. Fifth and most importantly, why don't you, as the Banggood family, meet my customer satisfaction in a situation that is your own fault? Finally, is it worth the effort you made me do? Whatever happens, I'll share this situation everywhere on the Internet. This is now a customer dissatisfaction anymore! Best,


Ozgur


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