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MouthShut Score

29%
1.86 

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HORRIBLE EXPERIENCE - KEEP OFF!!!
Jun 20, 2018 03:38 PM 1062 Views

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Ordered a smartphone and received a poorly wrapped parcel which was collected by the receptionist as I was having a day off.


When I opened it, 2 days later, I found the box to be broken and the display of the phone to be cracked.


opened a complain through one of the Contact Us wannabe and received no reply. Opened a second complain through another channel and received the answer that I had 3 days for reporting a DOA item, but that deadline had expired.


Tried asking them to check for my first complain but received only carbon copy emails telling that I should have repaired the phone at my expenses.


Decided deleting my account there, but it took 6 email(and I am still not really sure that my datas have been really deleted as requested).


Horrible experience, never again.


I advice anyone to keep off.


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