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25%
1.78 

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Verified Member MouthShut Verified Member
Purulia India
Customer service needs to be better!
Jul 09, 2017 09:11 PM 25130 Views (via Android App)

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I used the services of Bajaj Capital in 2016 and was not happy with their customer support.


They deal with mutual fund, portfolio management services and other investment products and they are heavily involved in the AMC business and had good reputation ss a company.


I used their mutual fund services and everything was going fine till one day I needed their assistance.


I wanted update my existing mutual fund portfolio and I was not sure about the procedure so I called their customer service.


To my surprise all they did was transferring my call from one department to the other without much result.


It went on over ten minutes I got frustrated at the cut the call. I tried it again after few hours but things remain unchanged.


The attitue of their staff was very disappointing and their negligence towards their customers will do more harm than the good.


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