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MouthShut Score

70%
3.96 

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WOULD NOT recommend parents to buy byjus.
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Brand has acknowledged the consumer grievance and initiated readdress.
Dec 14, 2021 09:03 PM 105 Views (via Mobile)

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BYJUS is working closely with MouthShut.com to achieve customer satisfaction



  1. Cannot replace physical attention and knowledge. A lot of time is wasted in calling mentors to match school syllabus. Simple topics like periodic table is not available, mentor is not aware and they give up saying it isn't available in our Search. Unacceptable behavior.




  2. Mentors are useless, no help provided. They do attend and respond to the calls but revolving queries and issues either take long or forever at times.




  3. Kids lose interest as they have to deal with so much collaboration just to identify missing topics or resolve queries.




  4. Support also forwards your complaint to mentor. So ultimately no proper escalation mechanism to address open issues.






DO NOT waste time and money on BYJUS.


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Brand Response

We sincerely apologize for the inconvenience caused. Kindly share your registered contact details so that we can resolve your concern at the earliest. -Team BYJU'S

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By: BYJUS | Dec 16, 2021  02:05 PM Comments 3

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