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DO NOT BUY ASUS ZEPHYRUS G14
Oct 18, 2020 12:15 AM 497 Views (via Mobile)

User friendly:

Reliabiity & Satisfaction:

Value for Money:

Service & Support:

This laptop was launched on 6th August and I ordered this laptop on 7th August, received it on 13th August. I took it on no-cost EMI for 6 months. Already paid for 2 months since it has been only 2 months since I bought this laptop.


In the very first month, the speakers completely stopped working so I had to take it to the service center (check the image I posted). They said they fixed it and gave it back to me in 2 days.


After I got it back from the service center, I faced some graphics issue with the laptop so I took it to another Asus service center that is close (around 10 kilometers) to my place, they said they'll update the window and then it'll be fine so I gave it to them. After a day I got a call from them asking for the charger of the laptop. Imagine an authorized service center did not have the charger for an Asus laptop and the funniest part is, their engineers didn't know that it can be charged via USB C so I went there the same and gave them the charger. That was on Saturday. They said updating windows would take approximately 5 to 6 hours so I'll only get it back by Monday and I was okay with that. I called them back on Monday asking for the status of my laptop and they said they'll let me know about it on a Tuesday evening and it really annoyed me. I gave them my laptop on Friday, they said it'll only take 5 hours on Saturday when I went there to give them the charger and they didn't do anything about my laptop till Monday so I called Asus helpline for help (which took forever to connect) and they asked me to bring it back from the service center, only then they can provide home assistance to me so I brought it back the very same day and opted for home assist where they'll send an engineer at my place and fix it here itself.


Asus helpline told me that the assigned engineer will contact me within 3 days which he did. He called me on Thursday morning and said that he'll have to take the laptop to the service center as they'll have to connect my laptop to the server to reinstall the windows and I agreed to that. Instead of coming on the same day or on the next day, he came on Saturday morning and promised to return it the very same day but as expected, he didn't. He then returned it to me on Monday. (check the image that I posted and also, behaviour of the engineer was kinda rude when he came to pick my laptop and he wasn't giving any satisfying answer to any of the questions that I asked)


So after I received my laptop back on 29th September and it was working fine this time. I wasn't facing any major issues with the device now and I was literally for it to not have any more issues but I was wrong. It worked fine until 14th October then I tried to turn it on 15th October, it did not turn on so I thought that battery might be discharged so I plugged in the charger but I was a bit confused as the charging light did not turn on even after it was plugged in for 10 minutes and the laptop didn't show any sign of life. Instead of turning on, it got really hot so I plugged out the charging cable and even after plugging it out, my laptop stayed hot for a couple of hours so it basically died.


MY LAPTOP DIED WITH 2.5 MONTHS OF BASIC USAGE. I wasn't doing any heavy gaming on it. I used it to learned video editing software as I was planning on starting my YouTube channel.


I went to the service center more than 3 times in 2 months to get this 90k crappy machine repaired. I don't want to get it repaired again so I called Asus helpline to replace the unit or refund me the money as Amazon wasn't able to help me since the return window was closed on 23rd August. Asus helping said they couldn't do anything as said their senior team will contact me with the next 3 days. I'm pretty sure they'll just ask me to get it repaired and will do nothing to replace or return this faulty device. I asked Amazon to help me so they asked me to get a service denial letter from Asus which they declined to provide so now Amazon can't do anything. I will also go to the consumer court with all the evidence that I have and see if they can help me. If they do then I'll be grateful because I know Asus is not going to do anything and I'll be stuck with this crappy laptop.


I tried getting in touch with Asus via social media as well but they totally ignored me. You can check my tweets on my Twitter account which is @weird_guyy


Asus is a terrible company. Please do not buy this product. You'll only end up suffering like me.


If anyone from Asus or amazon can help me then please do. I'll delete my comment and change the rating if you do so.


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