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MouthShut Score

25%
1.91 

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Worst DTH, Bad Customer service experience
Aug 27, 2017 12:03 AM 5854 Views (via Android App)

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What to say about this DTH brand, its only a name because of it people get fooled with it. The service they provide is not at all standard. And a customer service is worst, they make you promises give you words and suddenly when customer gets frustrate they back off. There package prices are day by day increasing. This shoud not happen because if internet is becoming more cost friendly these days then why dth services are offered at such higher cost ? Mt baddest experience with this dth was when I was shifting to a different home 1st time their customer service agreed to visit and get that installation done to new house but the technician never visit my place at all. 4 times I called customer service they gave me false assurance that you will get your dth installed at your new place on this particular day. But the technician never arrived. The time when I waat to move to my new place, in anger I uninstalled that DTH from my old fiitted place and took it to the new one. And again called customer service this time got the answer that your current area is not servicable. I was shocked. Felt just like they fooled me. Finally instead of throwing it I got it installed from a tata sky technician and that too paying more than regular. Very bad experience it was. I would never recommend anybody to buy this dth service.


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