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WORST EXPRNCE: HARASSING, TORTUROUS, IRRESPONSIBLE
Apr 26, 2019 05:12 PM 7301 Views

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WORST EXPERIENCE: HARASSING, TORTUROUS, IRRESPONSIBLE, ILLITERATE AND NEGLIGENT CUSTOMER CARE MECHANISM OF AIRTEL DIGITAL TV.


Some of the Officials of Airtel Digital TV(whose names I remember) involved in my harassment/mental torture are:


Floor Manager Pradeep, Floor Manager Chanchal, Mani Kandan, Appellate Authority, Unit Manager Rahul Sharma, Astt. Unit Manager Anurag, Nodal Officer Dinesh Kumar, Nodal Officer Harshita, Senior Supervisor Yogesh, Senior Supervisor Sarvendra, etc etc etc.


All the so-called Floor Managers, Unit Managers, Senior Supervisors and Customer Service Specialists with whom I have talked with regarding my grievances of Airtel Digital TV have harassed me, cheated me and lied me.


I had three IDs on my mobile number which I requested Airtel Digital TV Customer Care on 9.4.2019 to split in order to enable us to recharge them separately. Since then I have been calling the Customer Care No.12150 and 011-44448080 to know the status of my request but none of the executives is able to tell me the same. All the executives have been giving me a deadline of 24 hours since then. Though 17 days have passed, their 24 hours have not yet completed till date.


On 21.4.2019, one of my IDs was disconnected and my TV was made idle. Since then, I have been requesting them to resume my TV but till date, it could not be resumed. One of the executives asked me to recharge the TV, which I did for Rs.235/-, still the same is lying idle.


Worsening the situation, my another ID was also disconnected on 24.4.2019 and again I am trying my best to convince the so-called executives to resume both my TVs.


During this period, I have talked at all the levels i.e. executives, Senior Supervisors, Astt. Unit Manager, Unit Manager, Floor Manager and Nodal Officers but all of them have been trained by the Company to make me fool by giving 24 hours deadline to resolve the issue.


I have even sent around 10 emails on all the IDs available of Airtel Digital TV including the Nodal Officer and the Appellate Authority, however, none of them bothered to pay any heed to them and to resolve the issue. The last call was made by me on 011-44448080, when I had a talk with Pradeep, claiming himself to be the Floor Manager, who dead surely assured me to get the issue resolved in 24 hours. He further assured that I do not need to call the customer care now as he is the responsible person who is able to resolve the issue. He also assured me that next day, I shall definitely receive a call from Airtel giving me the status of grievance. But as usual, like others, he also lied, the issue has not yet been resolved and no call has been received from Airtel.


Even I had sent emails to Mani Kandan, Appellate Authority on email address: appellate.del@in.airtel.com, as provided by the Customer Care. But till date, no response has been received even from his end.


I have now lodged a complaint against Airtel Digital TV at National Consumer Helpline today on 26.4.2019. I need compensation from Airtel Digital TV for my mental torture, harassment. My small children are passing their days without TV since 21.4.2019 and Airtel Digital TV is adamant in not resolving the issue.


I need compensation from Airtel Digital TV for my intentional harassment, mental torture, and wastage of about 30 precious hours that I spent on making calls and emails to them. I also need stern action against the aforesaid officials of Airtel Digital TV so that they may not cause such a cruel mental agony to any other consumer.


Preshant Rastogi,


9810192387


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