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MouthShut Score

37%
2.30 

Internet Speed:

Connection Reliability:

Service & Support:

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Reliable ADSL provider in karnataka
Sep 08, 2007 11:24 AM 2569 Views
(Updated Dec 31, 2007 11:33 AM)

Internet Speed:

Connection Reliability:

Service & Support:

Hello all,


After my experiences with BSNL, Such as lack of support and connectivity I switched over to Airtel....


I


contacted them by calling up to their customer service no., and the


customer care executive explained everything very well, but I was


confused about the plans and wasn't sure to which plan should i


go, , , the lady said that she would send one of the persons from their


side to my residence to help me choose the plans, , , , to my surprise the


airtel person came the same day just 3 hrs after I called up their


customer care!!!..he did helped me to get the best possible plan to


suit my needs, , , and even gave up an addidas bag as a complimentary


gift!....




  1. The connection :  the connection took place just




the next day, the airtel people came and installed the connection in 2


hrs!!, and the DSL was connected at 256kbps! Wow I was really happy as


i had gone through bsnl's painful processing, (to my surprise the BSNL


person actually asked me for bribe! and if I didn't pay him he'll


install it after 1 week or so!


And all the complaints to BSNL office were useless as well!!!!!, ,


...oh well enough of that !let me get back to my review)


2.


Technical support: to describe in a word Awesome!!, i once called up at


2 AM in the morning and the help desk people were there to help me


out, , and were very friendly...




  1. Connectivity:i never remember




the time when I couldn't connect to the Internet....but sometimes


during the night I was unable to connect and the help desk people were


there to Answer me that the System maintenance is taking place and


i'll be able connect after 30 mins or so, and I was able connect exactly


after that, , they're very punchual....


the connection speed is absolutely flawless!its very very fast...


4.Billing:The billing is very accurate, and only once I was charged for the same thing twice,


For that they actually credited my account with 200 rupees!!...


Bottom


line is that  the airtel is the best Broadband provider


Available(According to me:) so if you're looking for a New DSL


connection, please go for Airtel as they're reasonable, helpful, and


friendly.....


Note:this is one of my first reviews I've written here, so please do comment and let me know what you think...


Thank you,


Karthik


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