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Take at your own risk
Aug 24, 2018 10:56 AM 1006 Views
(Updated Aug 24, 2018 10:50 AM)

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This is for the kind info to the AIRLINK higher authorities. My user id is vyomalpandya

I just want to say one thing. If you are in very rich area of surat opt the services from AIRLINK. But, If you are in somewhat remote area don't go for it. They will give you a service for two years in the cost of 1 year. But, after that if any fault is coming they will not repair it within time. First of all it is very difficult to contact customer care numbers. Because you will listen only one record for at least 10 times. After that they receive just one call. In that they will register a complain and after that they will say within 24 hours your problem will be resolved. Here they mean 24 hours=  8 hours* 3 working days. But, after that also if you call on 3rd day they will say very rudely, is your 3 days over after you launched a complain? If we say today it is a 3rd day and if you will say this at 10 pm in the night, they will say now working hours are over, our engineer will come tomorrow. After that also they will not send any engineer to rectify your problem. Anyhow they will not come to know about the fault at their own, they want you to inform them about problem. From that time onwards they will count 3 days.

This entire process I have faced minimum 10 times sine I have taken their services. means 10X 7 days. 70 days of services are over. So, we can use only for(730 -70)= 660 days. For that they will claim "Welcome to the High Speed Network Services". What a high speed network. They take 7 days to repair any fault.

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