MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter 4-digit code
For Brands
MouthShut Logo

Thank you for sharing the requirements with us. We'll contact you shortly.

MouthShut Score

39%
2.35 

Check-in Counter:

Staff:

Seating Space:

Punctuality:

1800-180-1407

I feel this review is:

Fake
Genuine

To justify genuineness of your review kindly attach purchase proof
No File Selected

Verified Member MouthShut Verified Member
Surat India
Very poor staff service of Air India
Aug 29, 2018 01:54 PM 3509 Views
(Updated Aug 29, 2018 01:57 PM)

Check-in Counter:

Staff:

Seating Space:

Punctuality:

I am flying internationally for 5 years.  Generally, I prefer non-stop flights for my travel in both domestic as well as international travel. Last time while traveling through Air India flight from Delhi to Ahmedabad on Jan 28th, 2018, I had very bad experience during the baggage check-in. This was my 2nd flight after my Shanghai to Delhi flight. When I reached to the Air India counter for boarding pass they weighed my baggage. As per ticket rule, I am allowed to carry 27kg and I had actually 26kg. But in their weighing balance, it showed 28kg. I requested him to allow me because I was traveling from Shanghai with same luggage and how can I through after reaching to India. They did not allow me even for 1 kg extra and they asked me to remove 1 kg luggage. And finally, ended up throwing some gifts I bought from Shanghai. Another thing is this domestic flight is highly uncomfortable and so congested. The Flight hostages are very rude.


This was not the first time. Mistakenly I had booked another Air India flight for Feb 24th, 2018 from Mumbai to Shanghai because they were allowing me extra 20kg check-in baggage. The flight number is AI 348. As per their baggage rule mentioned on their website I am allowed to carry 40kg Checkin baggage because I have a student visa.  I have also confirmed after online booking by calling to air India customer care I am actually allowed with 40kg in total and they said yes. I asked them to send me confirmation mail but they said they don't send this kind of mail. I just need to show my student visa to the staff while taking check in and they will allow me. So, on the day of traveling When I reached to air India counter for boarding pass, they did not allow me with extra 20 kg baggage saying I am just allowed only one time as I had traveled past year availing this facility. However, there is nowhere its mentioned that it's availed for one time on this flight. I had to fight with the Air India staff and asked to call their manager. I have reported the problem to a higher authority and it took me almost 1 hr. Fortunately, I was early for check-in to fly to Shanghai. And the issue solved with the help of manager because the proof I was holding, A student visa and they allow 40kg luggage specifically for that AI348 flight from Mumbai to Shanghai. And that can be availed any time you fly with a student visa. Thus the staff seats on the boarding counter lack proper knowledge and create an issue every time.


I would never prefer Air India again except if there is no any other option left.


Upload Photo

Upload Photos


Upload photo files with .jpg, .png and .gif extensions. Image size per photo cannot exceed 10 MB


Comment on this review

Read All Reviews

YOUR RATING ON

Air India
1
2
3
4
5
X