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MouthShut Score

37%
2.33 

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Seattle United States of America
Air France bad service
Jul 17, 2011 03:22 PM 14318 Views

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I was booked on an Air France flight from Paris to Glasgow via Birmingham today. I checked in and checked my bag but then missed the flight because of a one-hour wait at border control, as did several other people. There was one Air France gate agent in the terminal to deal with everyone, and I got to see her after waiting in line for an hour.


At first she said she could do nothing for me, and then that I should call the rebooking agent myself. After I insisted, she reluctantly rebooked me on the next flight, 9 hours later, and charged me 266 euros ($383).


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