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MouthShut Score

37%
2.33 

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Johannesburg South Africa
Think Twice!!!
Jul 30, 2012 09:24 PM 12324 Views

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Earlier this month, flew premium economy from Jhb-Paris. There was a technical problem with the aircraft and we had to sit and wait for 2 1/2 hours before taking off, which was unavoidable, however, on our return flight, we arrived at CDG airport 3 hours early only to be told that the flight was full and seats had been double booked and we would just have to wait for the next 1 1/2 hours to see what happens. We requested to upgrade to business/first class as my husband had to be back in the office the following day, to which we were rudely advised that "Air France does not give upgraded tickets away for free". Our response to this was; firstly, we offered to pay for the upgrade. Secondly, we did not want anything for FREE from Air France and lastly, seeing that we were 3 hours early, perhaps Air France shouldn't double book seats which have already been PAID FOR BY PASSSENGERS . Miraculously, a few minutes later we were checked in and given the exact seats which we had confirmed ( so what happened to our seats being double booked???)


Upon our arrival in Jhb, six passengers were informed that their luggage had not been loaded and we had to wait for over an hour to retrieve our luggage as they once again had a technical problem and the luggage could not be offloaded.


Unfortunately, Air France is the only direct flight from Jhb to Paris, however, going forward, we will rather use another Airline, even if it means stopovers. As for the seat - uncomfortable; the food - acceptable but not great; cleanliness - not up to standard.


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