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28%
1.69 

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Agarwal Packers-- highly Unprofessinols
Apr 28, 2008 03:36 PM 1866 Views
(Updated Apr 28, 2008 03:36 PM)

Customer Service:

Staff Courtesy:

Kindly note that I do not hold any personal grudge against


Agarwal Packers and Movers. It is just that I am a highly disappointed


customer.


I was moving from Kolkata to Bangalore


so I had contacted Agarwal Packers and Movers for transfer of my household


stuff, in first week of April. The initial response was quite prompt and they


gave me a quotation of Rs.29, 000, for part loading. Though this was much higher


than the other competitors and I spite of reading unpleasant experience of many


people, I trusted and finalized Agarwal’s quotation. The quotation was


given by their Field supervisor Jitendra. During finalization of quotation it was being confirmed that


we will be making 70% payment in Kolkata and 30% after delivery in Bangalore, though they had


asked for 100% payment while loading in Kolkata.


Jitendra, the field


supervisor, had spoken to his boss Virendra, branch head, regarding payment


clarification. I had informed him that I'll be moving in the last week of April


and will confrim him the date of packing in 2-3 weeks.


The said immediately after receiving my confirmation things


will be done. Unknown about their unprofessionalism I was free from this


tension. Never did I know that my trust on this so called renowned packer would


be crushed. After repeated calls to Jitendra regarding finalizing the date he


turned up to meet in person. Every time I called their office in Kolkata I was


being asked for the quotation no and was promised a call back within 5 mins,


which never happened.


Just a day before the packing date I received a call from


Virendra saying that they had never agreed on 70-30 payment. I had completely


lost on him by now, still I kept my cool and said Jitendra and he himself had


confirmed me regarding the payment to be made in 70-30. Virendra bluntly denied


having said so and disconnected.


Later I received call from Jitendra saying


they are fine if 70% payment is paid while loading and 30% before delivery in Bangalore. I was unable to


understand the reason behind such demand. I was being ditched a day before the


final packing was supposed to happen. I thought better to stay away from such


cheaters who are creating so many hassles in just finalizing payment options.


Never know what they might do once my entire stuff is with them. So all you


buddies reading this review beware of this company making false claims and


promises!


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