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Aug 22, 2008 08:42 PM 3331 Views
(Updated Aug 23, 2008 12:15 PM)

Customer Service:

Staff Courtesy:

If you really want to take care of your household products and move it safely from one place to other; then please do not even think of AGARWAL PACKERS AND MOVERS. I really had a terrible experience one year back with these people when I shifted my home from one location to other within chennai. They came to my home at 9 in the morning. and finished all the packaging work within 2 hours.

The problem started just after that. The van didn't come on time and even after 1 in the afternoon we were waiting for the van to come. Then, I called the chennai office and they said to me , "Your van is on the way. It will reach your home within 2 p.m."  Then, two more hours passed. I called the same chennai office again and the reply was same. Now instead of 2 p.m. they changed the time to 4 p.m. They really didn't tell me the real picture of what happened to the van and what was the reason for delay.

Then, I got the van driver number from one of their workers who came for packaging. When I contacted the van driver, I was really shocked to know that he was attending another shifting order at the same time allocated by the company to undertake my shifting order. These things didn't happen without the knowledge of the chennai office. What they did is; they had booked 2 orders for the same time and they decided to cheat one of the two customers by keeping them waiting for many hours. They also decided to provide false hope to the waiting customer.

Then, when I called some higher authority in the same chennai office, he said to me "It's natural that some delay would happen due to traffic congestion. You please adjust.". He hadn't told me the truth; even during that call. Then, I decided to wait patiently for my turn. At 6 p.m., the van came. Then they reached my new apartment at 9 p.m. Then I decided that, my turn has come. After they moved all my goods to my new flat; at 11 p.m., they provided me the bill.

They had quoted the same amount in the bill which they told me at the time of order booking. Then, I started arguing to that packaging people that It was not possible for me to pay the amount they shown due to the mental trauma and agony I faced from their service. The packaging people told me that I was not allowed to do that and I had to pay the full amount. Then, I called their chennai office manager; whose number had been provided  to me by the packaging people. The manager also told that I had to pay the entire amount and there was no room for any discount.

Then, I decided not to pay even a single rupee till I get justice and I told the packaging people that It was not possible to pay even a single rupee until their manager resolves this issue. Then, they threatened me that they would take back all my things to the place from where it had been shifted from. They also threatened me of legal action. I was stubborn in my decision and I told them to do whatever they could do.

The manager again called me and  asked me to pay the entire amount. I told that It was not possible and I said to him "In the morning, your staff asked me to adjust for the inconvenience caused by your service and now you people adjust for the inconvenience caused by me." After a long argument they decided to cut down Rs.1000/- I expected more but it was already 11.30 p.m. and nobody in my family took dinner till that time. So, I paid the amount.

Then after the packaging people gone home, I had noticed that many items had been broken during their packaging and travelling. I decided on that day that we should never call this packers and movers once again.

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Agarwal Packers and Movers LTD. (Agarwal Group)