Jun 30, 2008 04:02 PM
1982 Views
Recently we had to transport our car from mumbai to gurgaon. We selected Agarwal because we had heard they were the best in the market. So we went for them in spite of the fact that they were considerably costlier than competition.
But the transportation was bad and the customer service was lousy. 1) the car was in really bad shape as if it had been driven half way 2) there were scratches in the back as if it had been bumped 3) the mileage showed that it had been driven 70 kms though we were told that it would not be driven more than 20 kms.
Moreover when we complained we were told that it was never this muddy when it was delivered. The scratches were present during loading. (The car did have minor scratches while loading but never this serious and that too black colour ones.) And the unloading person in Gurgaon said that the petrol was much more while it was delivered implying that we had used it. Why would we wate time complaining and lying to them without any cause is beyond my comprehension.
We realized they were a bunch of liars and cheats. They have too many internal fights between their city teams. I was kept on concalls so many times between the rivalries of internal teams. And my problem is still not resolved. We are doing all the repairing at our own expense. If you want to save money stay away from the hype and agarwal movers and packers. Not worth it.
