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28%
1.69 

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The best headache free option
Aug 19, 2008 08:01 PM 3799 Views
(Updated Aug 19, 2008 08:03 PM)

Customer Service:

Staff Courtesy:

I felt I should write this review because:




  1. People typically write reveiws for packers and movers only when they have had bad experiences.




  2. I have moved 8 times in the last 9 years and have experienced 5-6 different packers and movers including some national and some local ones.






Disclaimer: This reveiw is specifically for the Chennai branch of Agarwal Packers and Movers(APM) and for a local within Chennai move. I understand from other users that service levels could vary widely from one location to another depending on the newness of the team.




  1. Pre-move:




Most P&Ms have a tendency to quote a flat rate for a local move. Then they come home and realize that the stuff is a lot more than they expected and start sulking or asking for more money.


APM was very professional. Their person came for a review after fixing an appointment. Went about his job professionally. Asked relevant questions and gave us a quote.


The quote was higher than what the local P&Ms would charge but given our entire experience we were very happy we used APM.




  1. Packing, Loading and Moving




The previous day one of their people called and said they will reach by 10:30 on the day of the move. They reached at 10:15 am.


Since the time of the review we had changed the apartment that we were moving to. Now instead of an 11th floor with lift we were moving to a 2nd floor without lift. They did not comment or complain at all nor did they ask for anything extra.


There were 7 people who were all wearing the uniform and conducted themselves very professionally. No foul language, no shouting at each other etc.


The planning of the move was such that they packed most of the big stuff and started moving it to the new location while the loads of crockery we had was being packed by the 1 person they left behind. The crockery was immaculately packed. Not a single chip or break.


They used very good piping to protect the sides of the glass table top that we had for our dining table.


They also kept one room that we could use while the rest of the place was being packed. They were very open to our requests for packing some things that we needed for our baby towards the end.




  1. Unloading and unpacking




The staircase of the new place was very narrow so they had to carry a lot of stuff almost at head level. I could see them struggling but again not a word of complaint.


They unpacked everything, placed everything where we asked them to, re-assembled the bed and basically did everything that made the place livable on the first night itself.


All in all it was the best moving experience for us and we would definitely use them for our next move(hopefully not for some time!).


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Agarwal Packers and Movers LTD. (Agarwal Group)
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