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29%
1.70 

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MOST NON RESPONSIVE PACKERS & MOVERS
Dec 27, 2019 04:33 PM 3627 Views

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I have booked a consignment from Mumbai - Bhopal on 19th Dec 2019. It is yet to be delivered. On tracking, the status has not been updated after 24th Dec whereas today is 27th. On calling the call centre three times, on 25th they said that I'll get a call back within 2 hours - still waiting. Then I called them up today, twice. They put me on hold for more than 45 minutes still without any update. I called up their branch head Mr. Nilesh on his mobile 9300xxxx85. he said he will get back shortly. never called back. When I contacted him he said that the consignment is untraceable and I must contact their Mumbai office. The fact is that no one is taking any interest in trying to locate the consignment. I've been told that Mr. R. Agarwal does not speak to the customers so he can't be reached. The irony is that they take the entire amount in advance & then forget you. This April I moved my entire house through a small mover. He was not only responsive but delivered the entire consignment on time and took the balance money after delivery. I think this Company has grown too big and the employees are not bothered about customer service because they are just employees and take things lightly. Maybe that is their work culture.


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Agarwal Packers and Movers LTD. (Agarwal Group)
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