Dear Sattva Team,
I am writing to express my deep disappointment with the post-sales support provided by the CRM team at Sattva Park Cubix. My experience, right from the registration process to handover, parking space allocation, and referral payout has been consistently frustrating and far from the standard expected of a reputed group like Sattva.
The CRM team, led by Ms. Leelavathi, has shown a persistent lack of responsiveness. Despite multiple calls, emails, and even an in-person visit, I have received little to no timely assistance. There appears to be no defined SLA(Service Level Agreement), which makes it extremely difficult for customers to plan or have clarity on next steps.
One of the most disappointing aspects has been the handling of the referral process. While the sales team actively promotes it, the actual processing is painfully slow and opaque. Customers are forced to follow up repeatedly, and even then, there is no clarity on timelines or procedure. Unfortunately, when these concerns are raised with the sales team, they appear equally helpless.
Repeated requests for an escalation matrix, particularly to Ms. Leelavathi and Ms. Nethravathi have gone unanswered. This lack of accountability is alarming, especially in a customer-facing role.
Sattva has built a reputation for delivering quality projects, and Park Cubix is no exception in terms of infrastructure. However, the inefficiency and unresponsiveness of the CRM team risk severely damaging the trust and goodwill associated with your brand. I am aware that many other customers have voiced similar concerns over the past several years, with little to no visible improvement.
I urge senior management to take this matter seriously and initiate necessary action to address these systemic issues. I am happy to share detailed correspondence to support the points raised here.
Regards
Ravi Rao
- Thank You! We appreciate your effort.
