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US Airways Reviews

Complete Disregard
May 04, 2016 12:40 PMRead
I am extremely dissatisfied with the customer service provided by US Airways. I spent 12 hours delayed at the airport as they canceled my original and rebooked flight and then my bags were delayed! Upon receiving my bags I found that a handle was completely torn off my brand new suitcase by one ...Read More

US Airways steals money from its bank card holders
Jul 22, 2010 03:15 AMRead
I had a US Airways credit card but for some reason my miles disappeared so I cancelled the card . After some time had passed I decided to open another card and try to build up some more miles and use them right away, they also had a offer that you could fly round trip with a companion for only$1...Read More

US Airways Sucks
Mar 10, 2010 10:13 AMRead
They have poor customer service and each rep has a different explanation. I have a $646.19 credit for a flight.  I want to use my $646.19 credit towards a new flight that only cost $300. I was told that I would be stuck with a $150 change fee but my credit was large enough to cover that.  US Air...Read More


US Airways
Racist Review so true
Aug 06, 2009 01:28 AMRead
A similiar experience happen to me at the Philadelphia airport recently also concerning three agents that seem to be the same ones described in the recent comment.There names were Mr. Micheal Jackson, Mrs. Arvella Morre and a Miss Tasheka Reid. I was lucky to see there name tags before they ...Read More

Worst airline service with racist agents.
Aug 06, 2009 12:47 AMRead
On a recent vacation to Virginia my family and I encountered various racists attitudes toward our family for speaking in another language on part of the agents at all counter. While returning home from Newark airport and making a stop at Philadelphia all the agents were aggressive and hostil tow...Read More

Worse travel experience EVER!!!
Jul 28, 2009 01:51 AMRead
I was traveling from BWI(Baltimore) to Pensacola Florida by way of Charlotte for the funeral of my Aunt. I was traveling with my parents who are 78 and 80 years old. Arrived at BWI two hours before our flight and got our E-tickets and checked our bags. Big mistake as the cost was$20 per bag and ...Read More

Think long and hard before you book w/ US Airways
Apr 11, 2009 12:14 PMRead
I will never fly us airways again! 1 star rating because i had to rate them. I understand flights may be delayed due to weather or mechanical problems..but to not have a backup plan for patrons that missed a flight due to an airline delay is ridiculous. Who offers someone a discount hotel ticket...Read More

Apr 01, 2009 07:07 AMRead
I am a Platinum member on Us Airways. I was invited by US Airways to call them and pay around one thousand bucks to upgrade my status to Chairman's Preferred Status. I did not care to upgrade but when I looked at the benefits that I dont have to pay for changing or re depositing fees for my divi...Read More

Kicked out of a flight Twice!!!
Feb 12, 2009 01:55 PMRead
I was headed for Dallas, via US Airways from the San Jose Airport, last Feb5, 2009. Departure was supposed to be at 6:20AM. We were boarded and after 40 minutes on the runway, they started deboarding people because the plane needs to reduce its weight so it can take off on an alternative ramp....Read More

Oh, the Horror!
Oct 21, 2008 04:46 AMRead
As I was trying to get back from Atlanta Wednesday October 8 (2008) with a serious injury, my experience was horrible and exacerbated my condition. It would have been worthy of vigorous complaint, even were I NOT injured.I arrived at Hartsfield at 2:00, in plenty of time. My flight (US Air 3...Read More

US Airways Sucks You Dry!!!!
Sep 24, 2008 05:45 AMRead
A once proud airline, USAirways is alienating even its most loyal former customers.The fees for bags, for a diet coke on board, change fees($150!) are so obnoxious that I now seek any airline(YAY SOUTHWEST!) who doesnt do these things.Case in point: I purchased a non refundable(yes I kno...Read More

If you want to get there, don't fly US Air.
Jul 28, 2008 01:55 AMRead
Without a doubt, the worst travel experience of my life.  We were returning from Charles de Gaulle earlier this week to find that the airport was closed (so the pilot announced, though my wife saw at least one plane take off).  We were stuck on the tarmace for more than an hour/.   Not US Airway...Read More

My miles vanished
Jun 20, 2008 10:48 AMRead
I had tons of miles er... enough for one local US ticket, and was planning to use it. It is lying idle since 2005 and all of a sudden a mail came about United uniting and the mails vanished.Not good for a Indian run co. (Gangwal was at the helm, when I last heard). DO you think all the airli...Read More

Jun 20, 2008 04:48 AMRead
Okay, so I booked a non-refundable, non-transferable ticket. I actually booked 2 tickets with different names. I understand what that means, but I also understand customer service and I understand that to many companies, the prospect of getting and maintaining long-term customers is a top priori...Read More

Flying on this airline is like being held hostage
Jun 17, 2008 06:16 AMRead
*I am presently having the worst travel experience I have ever had.  US Airways.  Thank you for showing me the bottom of Costumer Service,  Dirty Planes, Oversold flights,  Trashy employees (all  (pilots included)  Truly pathetic.  I'm especially pissed because I bought a full fare ticket AND pa...Read More

US Airways SUCKS
Jun 09, 2008 12:43 AMRead
I was traveling from New York to Columbus OH thru Charlotte. In New York I paid $25 extra and moved to an earlier flight to CHarlotte. In charlotte I found that there was an earlier flight to Columbus.That flight was about to leave in 10 mins when I approached the terminal and asked them if ...Read More

The WORST experience of my life.
Apr 29, 2008 05:57 AMRead
Let me start off by saying this: after reading all of the reviews here about US Airways - I am no longer asshocked at the way that my wife and I were just treated - I am appalled. We were scheduled to fly out of New Bern, NC on a Sunday early afternoon flight, with a connection in Charlotte ...Read More

Mar 11, 2008 09:41 PMRead
That's the third time I travel with us airways and i hope this one was the last time. They are very rude. Start from the check in counter.Looks like they have no manners and dont know how to treat their clients. The fly ttendents also are very rude.we ask for a pillow the lady dint bring it ...Read More

US Airways is the best
Feb 20, 2008 07:43 AMRead
I always fly US Airways. Airlines like Delta, Airtran, Northwest can’t even compete. I like US Airways because they are big on the east and west coast of the United States. They also have the best hubs. They include, Philadelphia, Phoenix, Las Vegas, and Charlotte. They use to have Pittsburgh, B...Read More

US Air not worth the trouble
Jan 25, 2008 10:15 AMRead
I sent this to USAir customer service today. Since it wil lprobably do no good there, I will post it here so at least it may help someone else avoid my mistake:I used to fly US Air a lot - enough to be Silver Preferred.  Then it got to be more and more of a pain, so when Jet Blue came along,...Read More


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