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MouthShut Score

12%
1.40 

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OneAssist Reviews

Pathetic service, never try this
few seconds agoRead
So irresponsible people, I have taken the plan for my mobile and when I want to claim the insurance they people said that you are late in claiming, you have to claim in 48 hours of damage, these shitty people does not explore the things on first and later they just dont want to loose their money...Read More

Fraud company with fake promises
4 days agoRead (via Mobile)
While buying they advertise that even if you phone will fall from a tall building they will repair it. So I fell from stairs with my phone in hand and broke the screen and I was a little relieved because I though luckily I had an insurance so I claimed it, at first I was patient with their littl...Read More

Fraud, deducted 1399 refunding 300
7 days agoRead
At the time of providing the card protection plan they just explained me few things and they activated my plan. after deduction of amount I called for the cancellation.they have a big process for that and from the past 3 days am getting cals for cancellation reason and they are explaining me ben...Read More

YOUR RATING ON

OneAssist
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One Assist will not assist you with even One thing
Aug 10, 2018 01:31 PMRead
If you are thinking of buying there services, please spend 5 mins reading this and thank me later.I bought there home appliances service plan for an AC and samsung 40 inch LED TV. Though there sales pitch was too good to be true(Free standby unit in case of claim) I went ahead with the purch...Read More

Crooks
Oct 07, 2017 08:09 PMRead
When I lodged the claim, nobody bothered to inform the next steps and I remained curious as to what they were doing with my claim.They took 27 days to deny my claim. For them, the customer’s inconvenience did not matter at all.They denied giving me a courtesy/replacement handset citing r...Read More

#synopsisDesc#
Apathetic, callous and shunning any responsibility
Jun 12, 2017 02:09 PMRead
OneAssist refuses to take any kind of responsibility for a rejected claim settlement which happens to be rejected after following their suggestion.They were very enthusiastic while trying to canvas their offerings(bombarding with calls, addressing all queries and highlighting their ‘hassle f...Read More

Worst insurance provide in market
Mar 23, 2019 04:41 PMRead
They are just worst insurance providers in the market with almost no credibility left, I don't know why Mi Protect which is given by Xiaomi RED Mi is retaining them as insurance provider for their phones. They will also lose credibility with such a worst insurance partner like OneAssist. They re...Read More

Communication Gap
Jan 17, 2019 01:10 PMRead
The executives don't have effective followup processspecially after the payment, before payment we will be given calls, updates, information and after that they just have apologies on an obvious thing not an intentional mistake from the customer sideand no creative solutions for that....Read More

Fraud- Playing with words.
Jan 14, 2019 06:10 PMRead
They have Some or the other reasons to deny the claim.Absolutely alsmost 100% Fraud;When I got oneassist their policy was visible. I got redmi MI A1 11 months ago. The policy covered Accidental and Theft . When we say accidental means could be anything by accidental.I logged complain...Read More

Very very bad service and staff
Dec 17, 2018 10:10 AMRead
Dear Sir,I have taken the mobile protection plan of your esteem organization 2.5 months back for my Samsung mobile. I always prefer to go and use the product of brand and hence I have prefer the airtel secure plan. Name:- ChandMahmad Ghanchi( Mohammedsahil Chandmahmad Ghanchi)Location:- ...Read More

WORST COMPANY
Nov 22, 2018 12:58 PMRead
ONLY CALL CENTER. THEY DID NOT ISSUE ME THE MOBILE INSURANCE NEITHER DID THEY GIVE THE PREMIUM BACK.CHOR COMPANY.THE SALES PEOPLE AND THE CALL CENTER PEOPLE DONT KNOW A THING. ALWAYS THEY WILL TELL BACK-END TEAM IS LOOKING.I SENT MY BANK STATEMENT ALSO SHOWING I HAVE NOT RECEIVED THE...Read More

Worst Service Ever
Nov 17, 2018 12:22 PMRead
Don't buy the plans for mobile. You will never get a claim for smart phones. If you don't have insurance for mobile, You will be more careful.Their team work for reject the claims no one have the intention to happy the customer.Overall unhappy with their service.

Please don't buy
Oct 26, 2018 01:51 PMRead (via Mobile)
It's a fraud company.All their promises are false. You will not get all the services their representative claims. They told us you will get one dry and one wet service for action now denied for wet service.You have to follow million of time from taking services to getting refund.It's been mo...Read More

Even Hell probably has better service.
Oct 12, 2018 04:50 PMRead
I got a new phone as I water damaged my old one, and as I damaged the old one I thought it would be prudent to get it insured - just in case I managed to damage the new one too.I got Airtel Secure which seemed like a good option at the time - monthly payments, no contracts, everything seemed to ...Read More

Very Poor services
Oct 03, 2018 03:40 PMRead
Very poor service. Bad experience 2 times with one assist with me and my 3 friend also. they never resolve your issue. always claim department declined due to unjustified reason. please don't wast your money on one assist insurance company. and taking process time toooo long.

No claim settlement
Sep 14, 2018 04:18 PMRead (via Android App)
I want to share my experience with them.I bought mobile insurance from them for 2 continuous years.My ph. screen broke down and in the second year I raised a claim on 7/9/2018.First I had to make them a call and its a long call, then they ask you to log in through computer and fill form, write d...Read More

WORST COMPANY OF INDIA
Aug 10, 2018 02:08 PMRead
Making fool to customers. I have complained them to Repair My AC on 18th July. Still waiting for the solution. At the time of selling policy they confirmed to me that they will give solution in 6 working hours. Even after 22 days I am still waiting for solution.Don't believe on this kind of ...Read More

Handset lost by ONEASSIST
Jun 12, 2018 11:03 AMRead
I had a worst experience. I gave my handset Redmi Note 4 black colored( 64+ 4GB) for repairing. There was a slight screen crack. My mobile was not used even for a year. One Assist has lost it and now they are not ready to pay me complete handset amount, forget that insurance and processing charg...Read More

Dont buy insurance from this company
May 31, 2018 01:28 PMRead
Guys don't buy insurance from this company. They more keen onto rejecting the claim and not approving the claim.My claim was rejected saying that it was logged after 48 hours. If you ask for rule, you have to read through entire website to find the rule of 48 hours.Even support agent too...Read More

Openly Committing Fraud ! Stay Away
May 14, 2018 11:26 AMRead
OneAssist seem to be in the business of de-frauding customers. I have raised a Claim a couple of weeks ago for a screen replacement, and I have submitted about a dozen documents including several photographs of damaged product, Original Invoice with IMEI number and even my Identity proof!The...Read More

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