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Northwest Airlines Reviews

Overbooked Flight
Apr 23, 2010 11:49 AMRead
I was travelling North West Airlines from Mumbai(BOM) to Huntsville(AL) via AMS & Memphis(TN) & return Huntsville(HSV) to Mumbai(BOM) via Detroit & Amsterdam(AMS) in Feb 2007.The flight was overbooked & 10 passengers were denied boarding.It was my first trip to the US & was checking in 3...Read More

NWA is horrible
Dec 14, 2009 08:27 AMRead
After NWA changed our flight to the next day and only advised us via email, I called and stated we can't take the new flight as we had prepaid car and hotel.  NWA said we could cancel our flight and only pay a$25 per person cancellation fee.  When I complained that it was them who made the chang...Read More

Poor Customer Service
May 13, 2009 03:19 AMRead
On our flight to Honolulu, our connecting flight was late. They had just shut the gateway door a minute earlier. In fact, we saw the last passenger enter the gate. The NWA gate agent would not let us on the plane despite the fact that the plane had not left and the door of the plane had not been...Read More


Northwest Airlines
NWA stinks like old, dirty choad!
Dec 27, 2007 07:20 AMRead
The one good thing about the delay I'm experiencing RIGHT NOW is that I found this site and get to provide some feedback while stuck in the Charleston airport.Hooray!We raced to the airport to get baggage checked, etc and arrive at the gate on time. I'd set a reminder on the website to s...Read More

Northworst always lives up to its name
Feb 21, 2007 12:40 AMRead
Last week I had a KLM flight from San Francisco to Paris. Northwest is the domestic partner.--They cancelled my flight the night before due to mechanical problems. They did not call me, claiming my contact information was not on the record although my travel agency sent it. Many others showed up...Read More

Fly Northwest Jets!
Feb 09, 2007 06:36 AMRead
After using Northwest Airlines on a trip to Europe last summer, I decided to fly them again visiting Duke University this past fall.  Flew Pittsburgh to Raleigh/Durham via Detroit.  Northwest Airlines has certainly won my business on any of my upcoming flights:-)  Cheap tickets (<$200 only a wee...Read More

"NorthWORST" Airlines does not care what you think
Nov 20, 2006 08:23 AMRead
I tried online booking but the NWA.comcomputer has a probelm with my credit card billing address (small town doesn't show up on systems the use USPS for verification because we don't get home mail delivery--another story altogether) After over an hour I tried to get a supervisor to just call for...Read More

North by North West 42 and 41
Aug 31, 2006 04:49 PMRead
It seems like everybody has a favorite North West nightmare. Ask that Dafty Dozen who flew NW 42 from Amsterdam recently---now that's a taleto scarethe first-time flyer!Mine was nowhere near that in terms of scariness, in fact, the disturbing bit was almost missing. I had heard stories of ra...Read More

Not customer oriented
Aug 27, 2006 01:15 PMRead
In my 20 years of "forced" flying on NWA I have too many individual stories to share, from counter agents (Detroit) making me stand in two different one hour lines to check a child seat, to leaving passengers stranded on a plane overnightin a snowstorm on the tarmac because they wouldn't spend t...Read More

I hate Northwest
Aug 19, 2006 09:16 PMRead
My 17 year old brother and law and his girlfriend were killed in a motorcylce accident not two weeks ago. We (my mom, my 3 month old and our 2 year old) flew over to Italy asap to be with family and meet up with my husband who had already left.Though the airline didn't alow us to board first on ...Read More

NWA - the airline WITHOUT a HEART!
Jul 13, 2006 12:41 PMRead
I am a Canadian resident who had a flight from Buffalo, NY to Norfolk, Virginia on Sunday July 2 at5pm. There were three of us travelling (my brother visiting from overseas, my boyfriend and myself). While I left several hours to avoid traffic on the freeway and at the US Border, I found tha...Read More

Re: Northwest
Jun 11, 2006 02:28 AMRead
I've flown Northwest a total of 4 times and over all am dissapointed with their service. The only reall good thing I can think of is that our planes were never more than 4 minutes of the scheduled time. That is really the only good thingI have to say about them.The one time thatI really remember...Read More

Good airline
Mar 19, 2006 09:41 AMRead
I recently flew from Newyork LaGuardia to Detroit Airport.The flight was delayed by half an hr at the airport.But we managed to land only 10 mins behind our schedule.Inflight service was good.They used to serve pretzels earlier but they even cut down the pretzels.They give u a pop and u have...Read More

NW - No Way Airlines
Nov 04, 2005 03:59 PMRead
My God! That is what I can exclaim on this Airlines. I had travelled Mum-Ams-Mum once. I felt that I should never travel in this Airlines again in my life. If I am lucky, I will never ever travel by NW.We boarded the Flight @ 0530 IST and in another 30 minutes we had a full breakfast. I just...Read More

Uncomfortable flights, paranoid security policy
Nov 04, 2005 03:04 PMRead
I took the NW 41 flight from BOM to MSP (Minneapolis) via Amsterdam and back the same route. They fly the DC-10 type of aircraft on this route. This is a very uncomfortable plane with a 2-5-2 type of seating arrangement. I was lucky enough to get the middle seat from the 5 seat set and it was re...Read More

Northwest Better improve their Attitude
Jun 17, 2005 01:37 AMRead
Recently over the past 2yrs I have been flying a lot with NW, I am a platinum member with Northwest and within the US have flown over 100K miles with them, Thanks to my travelling job. I have always liked NW domestic service, they are always punctual and the connections from Minneapolis/Detroit ...Read More

Unaccompanied Child Mishap on NWA
Jun 11, 2005 07:05 PMRead
My daughter has flown unaccompanied on Northwest airlines more than 4 times and on each occasion but one, it went fairly well. However, on one such occasion, this past Spring Break, upon arrival to our home city, there was NO ticketing agent at the NWA ticket counter to see parents in who were a...Read More

Good airline..... Really?
Mar 20, 2005 12:28 AMRead
Review : Last JuneI found ourselves flying from Amsterdam to Bombay. I had heard a lot of good things about Northwest, especially the punctuality of the planes. OkI agree that the planes are rarely late, but this is not enough to convince me(and i'm a very optimistic person) to fly with this air...Read More

Northwest Airlines is the best!
Aug 03, 2004 12:59 AMRead
I have flown many airlines from British to Air France and even Pan Am (bankrupt).I personally think that Northwest Airlines is one of the few American airlines that is really good.My flight was from Washington D.C to Bombay..the entire flight time including the halt was roughly 17 hours ...Read More

The Airline With A Heart
Jun 20, 2004 12:48 AMRead
Northwest Airlines has a big heart! They have two hub cities, Minneapolis and Detroit.They fly trans-border, international and domestic routes. I have only flown on them, trans-border and on their domestic routes.There food and seats are the same as other airlines that originate in the U...Read More


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