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KLM Royal Dutch Airlines Reviews

Worst airline ever
Dec 10, 2019 12:52 PM Read (via Mobile)
Worst travel experience ever. Airline lost my baggage. No refund or claim. No customer care gonna listen to you. So take flight on your own risk. ...Read More

Worst trip of a lifetime!
Sep 08, 2019 09:43 PM Read
Worst flight of my life and I travel extensively. Had a passenger get on and worst body odor ever. It literally made me ill. I had been in Africa for two weeks so am not super sensitive but this was nauseating. Flight attendants thought it was funny. Sprayed light mist in my area and then laughe...Read More

Nightmare trip
Aug 08, 2019 05:42 PM Read (via Mobile)
A Year long preparation for one of the hardest one day bicycle tours in the world, all for nothing. When I opened my bike bag in Trondheim Airport. The frame of my €9000 bike was broken. Could not do the Styrkeprøven bike tour. €4500 frame damage to the bike. Thanks to KLM. The worst...Read More


KLM Royal Dutch Airlines
I like this airlines
Nov 24, 2017 04:49 PM Read
Recently I traveled from Bangalore to Amsterdam. the were no rush or hurry at check in counters. smoothly handled. the staff have very polite. the seats are comfortable and have good leg space(i was at seat 21H). it was comfortable journey. on time, no delays and food was good. overall I like th...Read More

KLM Airlines Worth Travelling! Great Experience
Nov 11, 2016 07:22 PM Read
I travelled with KLM from Toronto airport(YYZ is the airport code) to Amsterdam- Schiphol. The service of KLM is way par if I have to compare it with British Airways, Delta Airlines, Air India, Jet Airways all of which I had travelled with. The air-hostesses are very sweet to all of the passenge...Read More

Expensive and late! No direct flight as well.
Mar 24, 2016 03:31 PM Read
I booked KLM for my mother to fly from Paris CDG to London heathrow. in December 2015. I booked the ticket 4 days prior to the journey. It wasnt a direct flight but had a halt in Amsterdam. Firstly let me tell that the tickets are Expensive as crap! Yet I thought the airline has a good name a...Read More

Apr 26, 2019 01:28 AM Read (via Mobile)
I am so appalled by the customer service of this company. I travelled with them twice in 2 years and both times they delayed my luggage. After an 11 hour flight I was told that I would be missing my luggage for 2 days (and both were 6 day trips). What was more annoying was that on my 14 hour ...Read More

Stranded in a foreign country!
Jun 19, 2018 07:56 PM Read (via Mobile)
Horrible service. I booked a flight from a different airline into Amsterdam which was delayed, so I missed my KLM flight. I assumed they would move me to a later flight and I would be on my way, but was told they wouldn't put me on another plane, refused to give me any kind of refund, and inform...Read More

The worst airline ever!!!
Apr 11, 2018 11:46 PM Read
The worst airline I have ever had opportunity to fly with. Horrible service from the beginning to the very end. They lost my luggage twice. When missed connecting flight on my way back was forced to pay for a new ticket. I was told that if I decide to fly with other airline(some of them were 3 t...Read More

Real DutchMan in the air
Sep 19, 2016 02:38 PM Read
I am from UK, I had been travelling frequently to India, earlier british airways used to be my forst choice but since 2015 I had been using KLM and it has been amazing. Tickets are cheap, luggage permissions are same as usual 1 check in bag of 23 kgs, but they are very generous generally my bags...Read More

KLM bans use of medical equipment
Oct 14, 2014 07:06 PM Read
Having booked a series of long-haul Business Class flights with KLM, I searched their website and their Terms & Conditions just to make sure that, in line with all other airlines, they allow the inflight use of CPAP machines(CPAP= Continuous Positive Airway Pressure=  a small air pump that preve...Read More

Cheap but the seat is quite small!
Feb 07, 2014 06:40 PM Read
I flew with KLM once from Bangkok to Amsterdam in 2012. KLM is very active on the social network. There are "Meet and Seat" which you can choose the person who will sit next to you.The quality of the catering is good. The entertainment is good. However, you will not see much of the crew diver...Read More

They don't care
Sep 01, 2012 06:07 PM Read
I booked a flight to Japan and because I lost my job and just recently started a new one I had to move my vacation for a couple of days. I booked a non refundable ticket and called the service hotline to see how much it would cost to change the ticket. I just hear you cant change the ticket y...Read More

One of my favourite airlines.
Aug 09, 2012 01:29 AM Read
I'm surprised when I see all the bad ratings. I have used KLM on about 4-5 flights Europe - Asia the last 6 years. Always satisfied with the service, food and care when unforeseen things happen, and they just happen sometimes for all airlines. Lost a connection few times and was checked in on...Read More

The worst trip of your life
May 25, 2012 03:26 AM Read
I have tried this airline 4 times and don't plan on flying with them again. Their staff are ignorant and incompetent and some of their information can be so misleading that you can end up missing your flight (happened to me). They don't understand the meaning of customer service and can make you...Read More
Mar 14, 2012 04:48 PM Read
If you cherish your life, DO NOT fly KLM! If you would read my website you will see that I have had a little of everything. I was injured during flight and the crew had no idea how to treat me. They were rude and incompetent. Till today I have received no help from the KLM with regards to my ...Read More

What customer service?
Feb 04, 2012 04:40 PM Read
October 2011 flight rome to cardiff  vis amsterdam, delayed us in the airport due to lack of stands for the plane so we missed connecting flight, all the staff couldn't care less including ground staff: had to stay in airport hotel over night, lost our bags , were never put on in rome so did not...Read More

KLM makes sense to Europe
Feb 03, 2012 11:05 PM Read
DEL-LHR-AMS-DEL, Got a decent price for four flights. Planes were clean and on time. The ground staff were polite and gave good advice regarding security check at IGI airport. We were provided boarding passes till the end of our journey in London. The food was plentiful. Open galley was fun to r...Read More

Worst airline ever
Nov 15, 2011 10:11 AM Read
If your expecting customer service you will get none.If you order a child meal you wont get it, not that you will be able to eat the normal food. If you need assistance ie wheel chair you wont get any.If you need to phone there call center for refunds /payments expect the staff to be rude, unhel...Read More

Rude service staff
Aug 18, 2011 04:48 PM Read
I used the toilet in plane and while I was in cabin staff started servicing with trays. I tried to return my seat but the way back was blocked by the tray. I notified the service staff and kindly asked to move tray a bit back in order to let me use the empty seat just next to me to pass forward....Read More


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