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Recieved damaged product & worst customer service
7 days ago Read
Before purchasing anything from insaraf furniture better consult astrologer once about your fate. Because if you luckily got a product and if you need any service then god will save you they will never respond you back importantly they doesn't have a proper contact no also. I did a crime by p...Read More

Worst product and service
11 days ago Read
This review is not just limited to this product but for this entire operation and attitude of Insaraf. First time I've decided to order something from Insaraf, and then ordered this tv unit. They claim on their website that product deliver within 14 day but I received the product after 2 months....Read More

Worst service
17 days ago Read
Please dont buy from this .customer ko bewakoof, apka paisa doob jayega har wat jhoot or jhoot please dont purchase. they are mc, bc ...Read More

Damaged product
Dec 12, 2018 04:56 PM Read
Got good product delivered once & hence ordered a second item, which arried in damaged state after delay 15 days . When I received the damaged product immedialtey called Customer Care indicated that will replace it within a week. Later no one acknoledged after repated call for 4-5 days finall...Read More

Extremely poor service and product quality.
Nov 09, 2018 01:16 PM Read
Once order is place and paid for, you will keep on calling and calling and calling and won;t get any update. No one has a clue of when and how your order will reach you. There are 2 senior people who do not talk to customers - Manoj& Mukesh after repeated calls managed to speak to them but LOL! ...Read More

Are you sure you want to buy from Saraf?
Apr 09, 2018 11:53 PM Read
I placed order in 2nd week of Jan 2018 and received delivery after couple of follow ups! Carpenter came after multiple follow ups. When carpenter opened the boxes, he realized the sofa set is broken and we immediately logged a complaint. Carpenter spoke with Saraf team, took the pictures of brok...Read More

Order placed from
17 days ago Read (via Mobile)
I have order two wooden beds and one bench sofa from Saraf. The product was delivered to me late by two months. Whenever I made an enquiry about my product, I faced a lot of issues like nobody picking up the call, if they are answering then they would say we'll talk to our team and let you...Read More

Definitely recommended!
27 days ago Read
I have bought multiple products from Insaraf( Saraf Furniture) including a Kuber Dining Set with a Bench, a couple of chairs, etc. Personally, I am a very value-for-money person. I investigate a lot before, both online and personally visiting stores, buying any product. However, I found that ...Read More

Fraud Company - Cheaters - Pathetic service
28 days ago Read
I ordered Jally Bar table(Order No- 1NSF294122133) on Aug 20th with promised shipping date in 15 days. It has been over 45 days and I am still waiting for my order. So far I called at least 15 times and sent followup email for 10 times and chat for couple of times. Every time I call / chat they ...Read More

Product delivered with incorrect specifications!
Sep 29, 2020 06:57 PM Read
Order #1NSF274692133 This is not my first purchase from Saraf and in the past they have done better than this. I ordered customization on the product and saw a number of issues with the delivered product: Incorrect dimensions - I had ordered the sideboard to be of 60" length and the rec...Read More

Shaking table
Sep 23, 2020 04:09 PM Read
I made a mistake by ordering a study table. The quality was so pathetic and got it in a damaged condition. Insaraf team has done nothing at all to address the issue!. IT WAS SO FRAGILE AND SHAKY; A STRONG WIND COULD SHAKE IT! It has broken parts. The place to keep laptop was slanted and...Read More

We have been looted, please save yourself
Sep 17, 2020 09:13 PM Read
Order number #1NSF289602133 At time of selling we were promised a delivery in 21 days, today is 36th day. Their website still says to be shipped on 1 Sep. They will not update you on revised delivery but when you follow up with them 3-4 times then they will promise you a new date. And they...Read More

Changes delivery date fequently
Sep 16, 2020 06:22 PM Read
Still not received my product its been 1 month over and product is not yet dispatched. 3 weeks they said order will be delivered after customization 4 weeks. Dates are changing every week and lot of assurance are provided by customer care team, but no use. If service is so poor, not sure about t...Read More

Mr Kunal
Sep 12, 2020 02:42 PM Read (via Mobile)
I purchased a sofa(2 Seater) from them, first of all they have no free installation facility (only for few selected cities which they claim) and installation charges are very high( site mentions RS 600-900 which they also say that it can't be confirmed). After installation, which I myself did af...Read More

Disappointing customer service
Sep 06, 2020 02:23 PM Read (via Mobile)
I had ordered furniture vide order no INSF283032133 with a promise that goods will be shipped by 27th aug'20. When the date is missed there is no information shared and also the order status is not updated. After that I called too many times and every time I think I hv been attended by someone f...Read More

Worst company
Aug 26, 2020 04:32 PM Read (via Mobile)
Please dont buy from them. I bought a product in march which turned up to be defective. They haven't replaced it till yet. Everytime they give us a new date. its been 6 months now. Please avoid for your own good. ...Read More

Defective damaged product
Aug 25, 2020 02:27 PM Read
Hello, In May 2020, I noticed defects cropping up in the legs of the table part of the dining set that I purchased on I purchased the dining set in March and the cracks on all four legs of the table started appearing in May. The cracks will widen with time for sure. Insaraf in...Read More

Inordinate delay after full payment
Aug 25, 2020 10:57 AM Read
I ordered for a table on 25th July making full payment. I was told that it would be dispatched within a week. Then they shifted the dispatch date thrice. Now I am told that it is still under production. Hopeless. ...Read More

Worst customer service
Aug 10, 2020 02:12 PM Read (via Mobile)
The worst customer service. My furniture cracked within 6 months. I have given a complaint (#INSF226592133). It has been almost 20 days and many many calls from my side trying to get somebody to attend to it. Everyday I get the same reply that somebody will attend to it on the same day but no...Read More

Good quality furniture maker
Jul 28, 2020 10:41 PM Read
I purchased solid wood sofa set for my requirement which got delivered well on time and installed by their team without making any problem to us. They have unique and best design of furniture. Its been one year now and sofa is still getting amazing attention from all the guests ...Read More


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