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MouthShut Score

29%
2.02 

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Grofers.com Reviews

Grofers Cheating the Customers with the Cashback
1 day ago Read
Grofers promote the cashback offers like if we purchase 1500 / 2000(Some Fixed Amount), Cashback 10% on total bill amount paying certain company credit cards. Customers rely on and purchase orders but Grofers delivers partial items instead of the full order and initiates the refund for not de...Read More

Charges Pit
2 days ago Read
You have to pay 50rs for delivery(which is fine and acceptable). However, they take 15rs extra for slot charges which is available for the next week. No matter the slot you have to shell out an extra 15rs. WHY DO I NEED TO PAY EXTRA 15RS IF I'M ALREADY PAYING THE 50RS DELIVERY CHARGE? Plea...Read More

Worst quality product
2 days ago Read (via Mobile)
We bought 5 kg onions from Grofers recently More than half of them were rotten and giving a foul smell. It didn't match the quality as mentioned at all. We are much disappointed from Grofers this time ...Read More

YOUR RATING ON

Grofers.com
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Worst Service Ever..
May 16, 2018 07:24 PM Read
Really Pathetic service. once the product gets dispatched from the store the Grofers won't responsible whether its reach to the customer or not. Its Delivery guy's responsibility after that. They have the rights to fix your delivery slots and rescheduling too. Funny right.yes its happened to me ...Read More

Delayed delivery
Apr 15, 2020 01:39 AM Read (via Android App)
Recently I ordered some groceries via grofers, my order was placed with ease and I got a message of order placement and delivery schedule. It stated that the order would be delivered the very next day from the date of ordering, so I waited for my order to arrive on next day but I didn't reci...Read More

Worst experience????Disgusting customer service
Apr 06, 2020 01:16 AM Read (via Mobile)
Worst experience had ever. Disgusting customer service I have ever seen. I have ordered and they have change delivery date thrice without asking or without any prior information, they did when everyone knows peoples are not able to go outside and we need basic essentials foods items to survive. ...Read More

Why my order resudaling
Mar 31, 2020 02:09 PM Read (via Mobile)
Grofers online site is very very poor service. This site not usefull because I am order one month before placed but order not delivered every time grofers resudaling my order why?? Grofers not able to deliver the order then why accepted order.i am pay online one month before ...Read More

WORST EXPERIENCE
Dec 12, 2019 09:47 AM Read
Let me start with “FIRST EXPERIENCE WITH GROFERS THE WORST!” After seeing many ads on TV, I tried to order a few things online from the store on 8th Dec. Issues I faced are listed below… When selecting the items(about 15 of them all shows as available) - almost 7 were declined at the confi...Read More

Delay in delivering the order
Dec 05, 2019 09:01 AM Read (via Mobile)
Worst experience on the first order, never expected on the first order of the customer, service is would be compromised. Despite being a member on paying for the membership there is a delay in the delivery. The person who is supposed to deliver my order has no ethics to talk on the phone, no pro...Read More

It is best app/website for ordering groceries
Dec 03, 2019 08:16 PM Read (via Android App)
It is best app for ordering groceries I am using it since last 1.5 year but no any complaints till now I order groceries every month Product quality is excellent Delivery time is perfect One time there is one missing item in my order and I register complaint about it and money is ...Read More

Very worst product and cheating delivery
Dec 03, 2019 04:07 PM Read
Last week I was order Kohinoor Charminar Long Grains Regular Rice . I attached the rice image also . don't cheating with normal people . Don't spoil the brand name also. "Government ration rise is much more better than your product". I reach more than 10 times to customer care number . no one pi...Read More

Liars Cheaters, Fraudsters.
Oct 28, 2019 08:50 AM Read (via Mobile)
They have lied endless regards refunding my money to my bank account after my order being cancelled since delivery took them 2 days and then I was out of station. ...Read More

Pathetic and poor service. False information.
Oct 21, 2019 08:57 PM Read
Checking free silver coin offer for new customers, I ordered worth Rs. 2018 groceries. As informed on website, I applied promocode "NEWCOIN" and also ordered on 20th Oct 2019. Then to confirm, chatted with chatbot and executive confirmed that free silver coin is included and will be supplied alo...Read More

Genuine & Helpful Grocery App.
Oct 13, 2019 07:23 PM Read (via Android App)
I have been Ordering Groceries on Grofers.com & on the Grofers App since the last 2 & half years. I believe its a Comfortable way to Shop Quality Groceries from the Comfort of My Home. The Grofers App is much more user friendly & easier to use then the web version. Although I get Massive discoun...Read More

They not doing doorstep delivery
Oct 05, 2019 09:54 PM Read (via Mobile)
I have book goods on 3rd Oct which suppose to deliver on 4th Oct 2019 by 9 pm. At 9.30 pm 4th Oct my status show delivered. Buy I did not get till now, they delivered some body else. Not ready to listen not refunding money. As per my experience in Bangalore do to use or buy product from Grofer. ...Read More

Worst delivery experience ever
Sep 05, 2019 11:02 PM Read (via Android App)
We had ordered online on 18th aug and expected date of delivery was 30th aug they reschudeled it on 2nd on there own and again on 5th now, then I had made advance payment now I have received message saying goods delivered but we havnt received anything its big time fraud and customer support is ...Read More

Worst Customer Service & not trustable
Sep 02, 2019 11:32 PM Read (via Mobile)
Worst experience by grofer and his service...there is no call and follow-up if you raise any concern. Delivery is automatically changed by without notifying to Customer. There is no resolution from chaat service. For prepaid orders they will keep your money but won't delivers unless you won't fo...Read More

Pathetic service and unethical delivery persons
Aug 30, 2019 05:32 AM Read (via Mobile)
I have had horrible experience with grofers for the past 2-3 orders. They never deliver on time with delays upto one week. They change your order as per their wish and bill you for the items that you ordered. When you raise complain they put back the money in wallet rather than crediting in acco...Read More

Not Punctual on the time of delivery
Aug 24, 2019 04:29 PM Read (via Mobile)
Order was made on 12th of August.Didnt received yet and without informing me they reschedule that to 1 Sep.They don't send good items with good price after taking the order.Very Pathetic from Grofersss ...Read More

Reschudeling of order without informatiob
Aug 13, 2019 09:15 AM Read (via Mobile)
I have placed an order on 10/8/19 and it is scheduled for delivery on 12/08/19 (ORD095516650) without informatiob it is rescheduled for 15-Aug, 08:00 pm-11:00 pm. Very poor service customer is available or not no issue. Very bad experience. Thanks Sanjay ...Read More

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Grofers.com
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