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MouthShut Score

19%
1.66 

Parking:

Ambience:

Store Range:

Value for Money:

DeepKamal Mall, Sarthana Naka, Varachha Road, Surat 395006, GJ

+91-7207666000

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Croma, Varachha Road, Surat Reviews

Lackadaisical service from Croma and Daikin
Dec 10, 2016 10:49 AM Read
This is with regards to Daikin ac which I purchased from Croma Aundh on 26/10/16 vide invoice no SLF02A011060003006. This was during festive period and I was promised free installation. The ac installation guy, engineer if you can call him so, did visit us but was unable to do so as our flat is ...Read More

Poor service of Croma located in Aditya Mall
Dec 01, 2016 03:44 PM Read
Very poor service of Croma located in Aditya mall, Indirapuram. We had booked fully automatic IFB washing machine from Croma and committed delivery time was within four days of booking. Two weeks was over and no product was delivered to us. On doing further communication on Croma helpline number...Read More

Customer service is UN-ACCEPTABLE
Nov 29, 2016 06:19 PM Read
I am a person who is generally patient and overlook at things many times. But this incident has really got on my nerves. I go to Croma store to buy a washing machine. I could have done so online but I felt the store could give me a better service even though the product price was more. I believe...Read More

YOUR RATING ON

Croma - Varachha Road - Surat
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Selling used product
Nov 29, 2016 06:30 AM Read
I have bought a HP X3500 mouse from Croma store which is located in Phenix mall Chennai. The mouse did not work and I went to exchange the product. They took 30 mins to approve the exchange after asking so many useless store managers approval who's standing and chatting with other guys. Then the...Read More

Poor product
Nov 10, 2016 02:40 PM Read (via Mobile)
I bought a new phone from this store and it is not working properly from the 3rd day itself. I was promised foot step service at the time of purchase and now these people are not ready to collect the phone from my place . they sell old products and no proper customer service

No installation after selling Aqua guard
Oct 30, 2016 05:31 PM Read (via Mobile)
I bought an Aquaguard from Croma Phoenix branch in Pune on 23-Oct-16. I got an SMS next day from Croma that I shall get a visit from technician for installation in 2 days. If not, I need to call their customer care. Since then, it has been a week and everyday I have been calling the customer car...Read More

Apple iPhone7 Plus Pre-booking Delivery Mess
Oct 07, 2016 10:39 PM Read
I would like to share my delivery nightmare of Apple iPhone 7 plus phone at Croma Retail Store in Vashi, Navi Mumbai. I had done pre-booking of iPhone 7 Plus 32 GB Black(Invoice No –CAF02A133050000187) on 3rd October, 2016 by paying INR 2000. They assured me to deliver my phone on launch day(7th...Read More

UNFAIR DEALS FROM CROMA
Oct 03, 2016 05:38 PM Read
Purchased a SAMSUNG mobile from Juhu CROMA store. It went for repairs after one month. Since it was under warranty it was repaired but for an expensive product that required motherboard change so soon this is really a very unfair deal that I got from CROMA. Purchased a Panasonic Landline cordl...Read More

From a Customer to a Croma Manager
Sep 19, 2016 08:24 PM Read
I bought a Sony Bravia TV on the 18th of Sept and had scheduled the delivery the next day at 6.30pm to 7pm in the evening. First of all there seem to be no coordination between the delivery guy, the installation guy and Croma store. People kept calling me from different numbers and I needed to d...Read More

Never ever ever ever ever EVER! Buy from here
Aug 28, 2016 08:05 PM Read (via Mobile)
My experience was horrific. Bought a water purifier earlier. 2 weeks, trust me, 2 weeks and nobody, not the technician, nor has croma responded to it. I keep going to the store every other day to check on it. And they keep lying to me that I dont pick up the calls. The last time I went I made su...Read More

Poorest service amongst all
Aug 21, 2016 08:33 PM Read (via Mobile)
I have ordered a product from croma with express shipping option and they didn't delivered on time they have very poor delivery system. Whenever I call them they say your requst will be fulfilled within working 24 hrs but not recieved yet. Never order anythng from croma as these guys suck your m...Read More

worst customer service ever
Aug 09, 2016 05:48 PM Read
Hi I purchased fully automatic washing machine worth 22 thousand from CROMA store and it start troubling me since first day I made multiple complaints but every time same engineer came and start it with different faults, howeve. It stopped one day so engineer told me to replace it from store ...Read More

Good Product-Worst customer srevice
Jul 21, 2016 06:55 PM Read
Hi, writing review against CROMA front loading 6.0Kg washing machine. Device worked pretty well around 2 years, late come across with some spining issue. now its time to check Customer service of Croma.! Ticket raised on 4th of july 2016, except SMS notification of Complaint ID, no c...Read More

Don't ever choose Tata Croma
Jul 18, 2016 01:19 PM Read
Worst, I decided not ever to step in Croma stores.executive swill do false promises to sell their product.Worst, I decided not ever to step in Croma stores.executive swill do false promises to sell their product.Worst, I decided not ever to step in Croma stores.executive swill do false promises ...Read More

Pathetic After Sales Customer Service-Croma Mulund
Jun 21, 2016 03:41 PM Read
Very bad experience at Mulund West Store. I bought new A5 2016 model from phone as I had good experience of other croma stores. and asked for tempered proof glass. however sales agent sold me glass with very short of screen edges. I told them at same time however person at counter told me ...Read More

F*uked up place. Just stay away, in every way poss
Jun 11, 2016 01:59 AM Read (via Mobile)
Gift Voucher of 5k while billing they ran into network issue. I lost my voucher. They just don't care. Made me wait till almost store closed. And say the voucher already used. Customer care clarified about the network issue. But store manager was more of an ahol. My suggestion don't get gift ...Read More

WORST RETAIL STORE
May 25, 2016 05:05 PM Read
WORST STORE PLEASE DO NOT BUY FROM HERE. IF YOU HAVE LITTLE BIT SELF RESPECT AS THE PEOPLE OF CROMA WILL TREAT YOU LIKE BEGGARS. YOUR AC AND BIG APPLIANCES WONT BE DELIVERED BEFORE A WEEK TO YOU. YOU WILL HAVE TO WASTE MORE THAN THOUSAND RUPEES TO GET YOUR ALREADY PAID PRODUCT PLEASE DO NO...Read More

Worst experience.pls dint buy any product from cro
May 24, 2016 09:04 PM Read (via Mobile)
1week before I purchased Food processor from croma store oberoi mall and on a very first day when I used that product.it was not working, its mean they have given me defective product first Secondly when I called on croma customer care they refuse to take my complain and told me that they are...Read More

Pathetic store
May 11, 2016 04:13 PM Read (via iOS App)
I purchased Samsung microwave and black and decker OTG from croma malad. They delivered it next day a damaged microwave, I returned it immediately with the delivery man, it has been 4 days now and they have yet not delivered the microwave. Really regretting buying them from Croma. I will neve...Read More

Pathetic after sales service
Apr 25, 2016 05:46 PM Read
Pathetic(is a very lighter adjective to describe) after sales service.been more than 8 days and no person has turned up for AC installation, promise was to get it installed within 48 hours.i receive calls daily from customer care whether the task is done.does the customer care people and technic...Read More

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Croma - Varachha Road - Surat
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