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MouthShut Score

22%
1.86 

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Customer Service:

1800-180-2484

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Citibank Reviews

Value Your Customers
Jul 31, 2019 11:13 AM Read
Every month they charge penalty for not maintaining net relationship value threshold which is 100000. even though I am using Citibank's account from last 7 to 8 years. Value your customers. They don't even care if their customers are facing any problem.

Pathetic customer service
Jul 14, 2019 06:43 PM Read (via Mobile)
I have been using citibank credit card since 2009 and now decided to discontinue that only bcoz of their worst customer service. I don't know why they changed the rules to provide only specific doc proofs and not accepting utility bills as address proof. When called customer care there is no pro...Read More

My salary account closed without any intimation
Jul 08, 2019 12:11 PM Read
In last week, I got SMS and email that "Dear customer your saving A/c no xxxx has been closed on date . .ATM card/Check book of this account are no longer valid". This was shock for me because it was 25th and I was waiting for my salary to be credited in this account. So I called their customer ...Read More

YOUR RATING ON

Citibank
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Never go for citibank..
Jun 28, 2019 08:42 AM Read (via Mobile)
They will make customers to suffer. All customers representatives looks fake to me. They do not know anything.

Mildly Pathetic
Jun 19, 2019 02:27 PM Read
Called to initiate a new credit card application and the experience was painful. The rep I got was asking me to repeat every single thing twice and after some time I asked her to transfer it to another rep, which she did. The 2nd rep was a welcome improvement and more clear in his speech and ...Read More

Worst banking service
Jun 07, 2019 09:14 AM Read (via Mobile)
Worst bank service I ever have ever experienced. Talking to a customer representative itself is a painful and long waiting work. Worst mobile app. N if you open in mobile browser then it's more than a disaster. If you do a transaction today, it will reflected in your account after days. I will n...Read More

Third çlass services
May 15, 2019 06:53 PM Read (via Mobile)
Flop bank that provide third class services to there customer. Don't solve customers problem customer has to wait in long queue of call to talk with customer executive. Also not allow to transfere amount to other bank. Serving bad experience with this bank

Credit card customer care giving false information
Mar 25, 2019 06:43 PM Read
Every customer care agent of this bank has their own information to provide to the customer. After being a valuable customer for 8 years, the way they treated me was so insulting. No one deserves such a cheap banking institution. such a bad decision to take up this credit card.

DO NOT use this bankcard for balance transfers!
Mar 22, 2019 04:00 AM Read
I have used my Citi card for a couple bank transfers and a few purchases. They will offer a zero interest rate for a year to 18 months and as you pay, they will apply payments to the lowest interest rate first so that your purchases will continue to accrue high interest until the zero interest a...Read More

CUSTOMER FOOLING FIRM (CITI BANK)
Mar 18, 2019 12:29 AM Read (via Mobile)
One of the customer fooling strategies i came across 'Ready Credit' Interesting question: Can you pay any sum of money to any vendor if your account have zero balance ? Well , in citibank they give u a credit balance WITHOUT YOUR CONSENT, so you can pay even when your acc is null, but t...Read More

Totally fake
Mar 09, 2019 04:58 PM Read (via Mobile)
Can't believe that such a good bank will treat like this. Took all detail Have asked end number of times to allow credit card After submitting all details and cross check with them that can I take credit card or not. With full confidence I got answer... Yes But after 15 day when I...Read More

About the late fees
Feb 25, 2019 02:25 PM Read
I know this my fault I paid credit card bill late(because some hacking issue), but on that bill interest will be ok then why late fees will charged and its too high. The worst part is they have limited branches and very limited ATMs.If we want to issue a cheque for ECS to any of the financial...Read More

Poor customer service
Feb 02, 2019 09:57 AM Read
As long as I was in the US, I was getting good service. But after I moved back to India I am getting poor service for the same NRO account. I keep getting the same mechanical response for my inquiries and document uploads. It is like corresponding with machines or brainless people. They want pro...Read More

Zero balance Salary account
Dec 17, 2018 06:42 PM Read
Using Citibank since 2004. Very happy customer with a Zero balance Salary account. The Internet Banking and phone banking is convenient, fast, has everything I need from a bank. Saves a lot of time, have visited Bank only on 1 occasion(for Airtel auto debit) till date. Phone banking sol...Read More

Worst Service
Dec 07, 2018 09:14 AM Read
Have applied for a Credit card and submitted the documents. After three weeks when I checked online the application was rejected. When I called them and checked they said it's due to internal policy, the point is the documents have not reached there bank itself because after the call I got a cal...Read More

CITIBANK
Oct 26, 2018 12:59 AM Read (via Android App)
L am using Citibank since last one year. Its has good phone banking service. If any queries arise l called to customer care in phone banking number and they help me. Il do fund transfer from phone banking also. The service is good and fast There are good number of atms in...Read More

Fraud!!!
Oct 23, 2018 05:12 PM Read (via Mobile)
So I had a Citi Bank credit card which I had closed in the month of January. I also received an email from them stating that the card is closed. After a month or so they decide to charge the interest amount and I have been getting msgs. No calls!! Only msgs. While closing the credit card I was c...Read More

Dont take citi bank atm
Oct 18, 2018 01:40 PM Read
They will not respond at any time.if we call to citi bank people they will cut the call. account is not activated fastly.please dont take citi bank account at any time. they will never take serious action on bank account. if we call to citi bank people they will talk like rash persons.

Worst Experience just wanted to make money
Sep 03, 2018 05:55 PM Read
Hi All, I had worst experience with this bank, I always paid my credit card bills before due dates since last two years but they blocked my card without prior information just because of some card which was given to me by shopper-stop but did not received it by post that card was free for fir...Read More

Bank
Aug 22, 2018 12:41 PM Read (via Android App)
Ota good and easy way.I was going to get a credit card through Citi to purchase a lawnmower. The woman on the phone was condescending, rude, and even laughed at me. I have good credit but because I no longer use credit cards and my cell phone is on my fiance's name, they denied me. They treated ...Read More

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Citibank
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