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MouthShut Score

35%
2.16 

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

+91-22-33551000, +91-80-33551000, +91-40-33551000

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Bigbasket.com Reviews

Payment Issues
6 days ago Read
Dear Sir / Madam, I am writing to you to raise an issue about: Food & Groceries The issue that I have experienced was: Low efficiency: Two orders could have been merged in single, also latency in payment handling It occurred on: 14/10/2020 Only deliver for confirmed payments, if not ...Read More

Pathetic customer
8 days ago Read (via Mobile)
The app is so pathetic. Unless you fill ur wallet you cant place orders based on UPI direct transfer. Secondly it wont allow you to change or feed in address if bb daily is not serving. Then the custimer care executive doesnt get what my issue is and she tries to make me understand what the issu...Read More

Extremely bad customer service
10 days ago Read (via Mobile)
Being a bb star customer all that priority deliveries is all bullshit..they are there just to fool you and make money...I had placed order on 8th Oct...to receive the order on 9th before 8pm...that delivery boy call up after 8 but I was busy serving dinner...after 10 mins I realised gave a call ...Read More

YOUR RATING ON

Bigbasket.com
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Scam Basket worst customer care on the planet.
Aug 07, 2020 02:50 PM Read
One of the horrible management not even fit to work in a tea stall, especially HR TeamEg: Arvind in Bangalore think they are kings and treat job applicants like slaves. During the pandemic, they are gathering an enormous crowd of applicants and show off that they have a big office my "FOOT", wit...Read More

STAY AWAY FROM BIGBASKET!!
Apr 29, 2020 04:05 PM Read
I am writing this review after my recent terrible experience with BigBasket. I have been a BigBasket customer since 2018 and not even once has the delivery guy contacted me on phone(even to ask for direction). They would directly come home on time and ring the bell, give me the items and leav...Read More

Extremely dissatisfied. Very poor service
Mar 31, 2020 06:32 PM Read
I am extremely dissatisfied with the way in which Big basket is creating hope in customers that they are trying their level best to help customers during COVID by delivering essential products to their doorstep but they have not been able to meet any of the requirements during the last 1.5 weeks...Read More

Fraud/Fake/worst/Dump/Garbage eCommerce site .
Jun 04, 2019 11:21 PM Read
I have ordered grocery online on 03-06-2019 for 895Rs and I have booked time slot for my order delivery for today morning(04-06-2019) for(7 to 9.30AM) but I didn't got my items so I called their costumer care regarding the same at 9.30am today in morning they said you were not reachable so we ha...Read More

Badly developed app and even worse customer servic
Mar 16, 2019 01:26 PM Read (via Mobile)
I downloaded BBDaily this morning and promptly added INR 2000 to my wallet because I wanted the additional free stuff of INR 1300 they advertised I would get. Beware, there’s a BIG T&C applies here and you don’t get the free milk or bag unless you subscribe for milk for a period. The bummer star...Read More

Most pathetic and fake app
20 days ago Read (via Mobile)
Big basket daily is a pathetic app.I was offered 3 days free delivery of milk. I got only 1 day free milk and for complaining about non delivery for next day milk, they said that I have deleted the subscription for free delivery. To this I said that I had not opened their app since past so many ...Read More

Poor quality vegis
Aug 18, 2020 08:12 PM Read (via Mobile)
Delivery is fast compared to other site. However I question the quality of the vegis delivered by BB. They delivered rotten tomatoes. ...Read More

Cheater
Aug 10, 2020 05:01 PM Read
I ordered on 07-08-2020 and bigbasket promised delivery on 09-08-2020 between 17:30 to 20:00. But without delivery and calling the correct mobile number given in the delivery address they canceled the order. Now, I have no single drop of water and nothing to eat. I am starving the whole night wi...Read More

Big Highly Inefficient and Useless
Aug 01, 2020 08:28 PM Read (via Mobile)
They have become complacent, inefficient and useless. Cannot be trusted. I ordered a few days back they cancelled my order on the day of delivery. I ended up without the products for an important puja and had to rush to the market. They do not even have courtesy of calling or intimating one day ...Read More

Worst behaviour
Jul 31, 2020 10:29 PM Read (via Mobile)
Dont go for the interview in big basket they are treating like very bad even they dont know the things how are working they are confusing the candidates one of the person Mr. Rajender in sarjapur he was behaving like a he is owner of the company he is not even ready to what we are telling what h...Read More

Very poor delivery service
Jul 25, 2020 11:27 AM Read (via iOS App)
I ordered 14 items. They were delivered /dumped at security seperately without any cover/ bag, very unsafe to take during covid times. ...Read More

Sudden cancellation of Deliveries
Jul 10, 2020 08:19 AM Read (via Mobile)
I've been a permanent customer but time & again they stop delivery whereas Amazon and other companies continuesly deliver. This sudden cancellation poses a hell lot of problems for me. ...Read More

The quality of vegetables was soo pathetic
Jun 30, 2020 09:34 AM Read (via Mobile)
I ordered tomatoes from bigbasket and i got squeezed tomatoes in the packet and as soon as i opened up the packet i got rotten tomatoes in it. It's really soo disgusting that they charged soo high for these tomatoes.and aslo i got a cheap rate tomatoes at high rates i was shown thati am going to...Read More

Better Alternatives available.
Jun 26, 2020 08:02 PM Read
Today I am to go write a review along with an experienced faced on an app which you might have heard of that is Bigbasket. It's a grocery delivery app along with snacks, flour, grooming items etc. I have ordered items 3 times from this app. But every time the price which I was charged is very...Read More

Pathetic bbdaily customer care
Jun 24, 2020 09:40 AM Read (via Mobile)
I started bbdaily and they delivered for 1 month . When more orders came from neighbors the delivery boy said he got more work and stopped. Company said my block is not serviceable and closed my account. What a great business model ...Read More

Lethargic
Jun 03, 2020 05:44 PM Read
Big basket, cheaters why have you deducted my hard earned money if you have not delivered the items I order. Why would you deduct the delivery charges? I totally understand it's cyclone in Mumbai, but it is out of context to deduct the delivery charges out of pre paid and wallet amount. ...Read More

Honest Review: BigBasket.com
May 16, 2020 05:38 PM Read
I believe in one thing about companies - You can trust them when they are helpful at times of crisis. This lockdown has given me some new companies to trust while some of my old favorites are no longer helpful. One of such company is BigBasket.com. Delivery & Timeliness: Since the start of...Read More

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