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MouthShut Score

36%
2.20 

Customer Service:

Product Quality:

Delivery Timeliness:

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+91-22-33551000, +91-80-33551000, +91-40-33551000

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Bigbasket.com Reviews

Pathetic Management, Not at all customer oriented
1 hr 56 mins ago Read
BBDaily management is very pathetic. They are not at all concerned about their customers. There is no response . I am BBDaily customer since last 3-4 years and having subscribed milks. Last milk was delivered on 24th March, 2020. After 24th March, everytime, milk is ordered but not deli...Read More

Beware of Big Basket !!!!!!!!!!!!!!!!!!!!!!!!!!!!
4 days ago Read (via Mobile)
Beware of Big Basket, they manipulate billing! I had repeatedly complain about undelivered items but billed. They instead of crediting my wallets balance debited my wallet balance. If you are that careful or cautious with them they can manipulate things. ...Read More

Very worst service
8 days ago Read (via Mobile)
Due to lock down I had ordered some groceries and vegetables.In rave(sooji) I got insects and cockroach smell. ...Read More

YOUR RATING ON

Bigbasket.com
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STAY AWAY FROM BIGBASKET!!
Apr 29, 2020 04:05 PM Read
I am writing this review after my recent terrible experience with BigBasket. I have been a BigBasket customer since 2018 and not even once has the delivery guy contacted me on phone(even to ask for direction). They would directly come home on time and ring the bell, give me the items and leav...Read More

Extremely dissatisfied. Very poor service
Mar 31, 2020 06:32 PM Read
I am extremely dissatisfied with the way in which Big basket is creating hope in customers that they are trying their level best to help customers during COVID by delivering essential products to their doorstep but they have not been able to meet any of the requirements during the last 1.5 weeks...Read More

Fraud/Fake/worst/Dump/Garbage eCommerce site .
Jun 04, 2019 11:21 PM Read
I have ordered grocery online on 03-06-2019 for 895Rs and I have booked time slot for my order delivery for today morning(04-06-2019) for(7 to 9.30AM) but I didn't got my items so I called their costumer care regarding the same at 9.30am today in morning they said you were not reachable so we ha...Read More

Badly developed app and even worse customer servic
Mar 16, 2019 01:26 PM Read (via Mobile)
I downloaded BBDaily this morning and promptly added INR 2000 to my wallet because I wanted the additional free stuff of INR 1300 they advertised I would get. Beware, there’s a BIG T&C applies here and you don’t get the free milk or bag unless you subscribe for milk for a period. The bummer star...Read More

Wost service - BEWARE
Mar 14, 2018 03:46 PM Read
There are several aspects in my complaint - they are listed below in serial order. I am a BB customer for long and during this time I have witnessed their service declining - from bad to worst. Some details are given below. 1.Customer service - BB will never respond to your emails and feedbac...Read More

Honest Review: BigBasket.com
15 days ago Read
I believe in one thing about companies - You can trust them when they are helpful at times of crisis. This lockdown has given me some new companies to trust while some of my old favorites are no longer helpful. One of such company is BigBasket.com. Delivery & Timeliness: Since the start of...Read More

PATHETIC EXPERIENCE WITH BIG BASKET
Apr 30, 2020 07:02 PM Read (via Android App)
I am writing this review because I have a very terrible recent experience with big basket.I have been a big basket user since 2019 and not even once the delivery boy or the the website asked me about my address or something else and they suddenly arrive on any of the day and give me my grocery a...Read More

Worst service
Apr 23, 2020 09:55 PM Read (via Mobile)
Worst experience using both BB app and webportal for ordering daily needs. Slot showing on home page but during checkout it show slot not available. Customer service is also worst they don't know how to speak with customers. They just ignoring the request and saying its technical issue IT team i...Read More

Fraud bigbasker
Apr 07, 2020 08:19 AM Read (via Mobile)
When I placed order for cash on delivery there was a pop up showing please make the payment so that we can deliver your order. Post making the payment they have cancelled stating operational issue and taken my money which is not yet refunded I'm such a critical time where money is the main th...Read More

Worst Delivery/Customer Service.
Mar 11, 2020 05:24 PM Read (via Mobile)
I have signed up on big basket around a month ago, and have placed around 4-5 orders..None of their orders have been delivered on time.. Every single time they cancel/reschedule the delivery time according to their convenience and i end up contacting your customer service to re schedule it.I ...Read More

Zero quality
Feb 25, 2020 10:05 AM Read (via Mobile)
After so many calls and promises BB is not at all taking my concern seriously. Vegetables/Fruit quality mostly is bad. Packaging is horrible they pack detergent and food items in same containers. Customer support is good they immediately give refunds or process with exchange. But what I ne...Read More

Fresh vegetables
Jan 21, 2020 11:57 PM Read
I used to buy vegetables and fruits on a weekly basis with Bigbasket. I genuinely tell you that they deliver really fresh vegetables. But I am not sure whether it is organic or not, but it seems like fresh vegetables bought from the Market. I really love the site. The offers are very attractive ...Read More

Not a good experience
Jan 12, 2020 09:25 AM Read
I have ordered four to five times from Big Basket. Mostly ordered groceries and vegetables. These were emergency purchases. I have always booked time slot for delivery between 7:30 am to 10:00 am but never received it in this slot it is either delivered after 11:00 am or in the afternoon. The...Read More

Pathetic service in Mohali
Jan 09, 2020 12:20 AM Read
Such a pathetic service in Mohali by big basket, I am using your service since 2016 and it was more than excellent in Hyderabad but since January 2019 I moved to Mohali and till date I have ordered more than 30 times and out of 30 orders hardly 3 or 4 order was delivered without any issues, for ...Read More

Very poor service
Jan 08, 2020 11:39 AM Read (via Android App)
I have used this shopping site 2 times and I am really very unsatisfied with their customer service they didn't take up calls as well as they take high price as compare to other stores and when I have ordered some products they said they will deliver within 7: 30 pm to 8: 30 pm but they have...Read More

Fresho ready to cook French fries
Oct 14, 2019 12:00 PM Read (via Mobile)
Most horrible fries, they are just potatoes strips, very unevenly cut. Has an expiry date of about 5 days - which I didn’t know. Noticed it only when I went to fry them. And I brought 3 kgs of it. I normally buy Amul French fries (2 1/2 kg). I got Fresho ones this time since amul was not availab...Read More

Needs Improvement to Match Retail Supermarkets
Oct 13, 2019 07:51 PM Read (via Android App)
I have been Ordering on Bigbasket App for a Couple of years now. The issue with Bigbasket is they have more products listed on their App than other Online Grocery brands, but they Run out of Stock after you order them & make payment. I Ordered 8 packets of Real Good Ckn Mince, which I pre-paid f...Read More

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