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MouthShut Score

38%
2.26 

Customer Service:

Product Quality:

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+91-22-33551000, +91-80-33551000, +91-40-33551000

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Bigbasket.com Reviews

Fresho ready to cook French fries
0 hrs 38 mins agoRead (via Mobile)
Most horrible fries, they are just potatoes strips, very unevenly cut. Has an expiry date of about 5 days - which I didn’t know. Noticed it only when I went to fry them. And I brought 3 kgs of it. I normally buy Amul French fries (2 1/2 kg). I got Fresho ones this time since amul was not availab...Read More

Irresponsible Services
3 days agoRead
Started using the services from Sep 30, 2019 and in the past 12 days( I wrote this on Oct 11, 2019) 4 times they have either not delivered the expected products or not delivered at all or not on time. I am fed up of following up with their customer service team to raise the issue, get the order ...Read More

Big Basket
5 days agoRead (via Mobile)
Pathetic service. Booked an order through them for morning slot, after having payed in full. They cancelled the order without confirmation and rescheduled for evening, which was not a convenient slot. Next when they finally deliver the next day, half the items are not delivered. No reason given....Read More

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Bigbasket.com
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Fraud/Fake/worst/Dump/Garbage eCommerce site .
Jun 04, 2019 11:21 PMRead
I have ordered grocery online on 03-06-2019 for 895Rs and I have booked time slot for my order delivery for today morning(04-06-2019) for(7 to 9.30AM) but I didn't got my items so I called their costumer care regarding the same at 9.30am today in morning they said you were not reachable so we ha...Read More

Badly developed app and even worse customer servic
Mar 16, 2019 01:26 PMRead (via Mobile)
I downloaded BBDaily this morning and promptly added INR 2000 to my wallet because I wanted the additional free stuff of INR 1300 they advertised I would get. Beware, there’s a BIG T&C applies here and you don’t get the free milk or bag unless you subscribe for milk for a period. The bummer star...Read More

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Wost service - BEWARE
Mar 14, 2018 03:46 PMRead
There are several aspects in my complaint - they are listed below in serial order. I am a BB customer for long and during this time I have witnessed their service declining - from bad to worst. Some details are given below.1.Customer service - BB will never respond to your emails and feedbac...Read More

~*The Basket of Comfort*~
Oct 18, 2014 07:37 AMRead
E-Commerce was a dream a decade ago. Net banking was a risk 5 years ago. Now with general awareness we are no longer scared to shop online. In case we decide to use a new website we go through reviews online. I always prefer being safe when it comes to shopping online. I used most of the popular...Read More

Delayed Delivery and pathetic Services
Sep 11, 2019 11:44 PMRead (via Mobile)
Order products from Big Basket, due to add some more item I have to first cancel my order with in 5 minutes for this they have charged cancellation fee Rs.30. After that I have ordered items for Rs.1649/-again and they have given me the delivery slot between 5 to 8 PM. They couldn't deliver. Whe...Read More

Useless policies
Aug 23, 2019 08:52 PMRead (via Mobile)
Some of the bigbasket products that are inhouse are great. But their policies and refund logic is totally warped. Also they have some products that are awful. I bought chicken nuggets of two brands that I had not used before and they were pathetic. Thing is since these are frozen products I put ...Read More

It's not too bad not too good
Jun 12, 2019 12:27 PMRead
I can say that this site is not too good and not too badI purchased two times from this site and the delivery is on timeAnd proper but the quality of the items are not that much goodActually I ordered vegetables as I received I noticed that there areSome vegetables are fresh and ...Read More

Big Basket.com
Jun 05, 2019 03:46 PMRead (via Mobile)
Big basket has now become one of the worst sites:1) they sell products that are expired at a low cost2) They charge for items in the cart and when they actually send it they miss one or two items so pls take screen shots of items in the cart3) they also give items that weigh less as ...Read More

PROVIDES EXPIRED PRODUCTS
May 01, 2019 02:33 PMRead
I ordered 2 Kamasutra deodrants from Bigbasket.com and the when I received the packet I was amazed to see the deodrant as the packaging was really old and also some white thing was coming out of the nozzle then I checked the expiry and they were expired a year ago. I called up big basket and the...Read More

PATHETIC QUALITY...NO RESPONSE FROM CUSTOMER CARE
Apr 11, 2019 02:49 PMRead
Its a highly irresponsible market whereby they don't address customer complaints too.I had placed my first order.received products in damaged status.onions and besan bag was torn.raised a complaint to their customer care on 01-Mar-2019, but no response to it yet.Pathetic.I have attached the scre...Read More

NOT SO GOOD FOR GROCERY SHOPPING
Apr 04, 2019 02:49 PMRead
Big basket is an online website and app that delivers groceries at your home. Personally I did not like the website much as I placed 2 orders from them and both the times I was disappointed. First I ordered a face wash and a sunscreen from them and the face wash was expired and sunscreen also ha...Read More

Very bad quality product
Mar 29, 2019 10:47 AMRead (via Mobile)
Very bad quality I have ordered fruits but it's not good at all even exchanged fruits was also came with bad quality. It was my 2nd order with bb and I'm very disappointed with bb never thought this from bb now I'm not gonna order again with bb because their ci

BAD QUALITY VEGETABLES
Mar 24, 2019 04:34 PMRead
Few days back I placed an order of tomatoes, onion, spinach, cauliflower and bell peppers on big basket.com as someone told me that they sell really fresh vegetables.When I received my order the next day I was shocked to see the quality of vegetables the tomatoes were all rotten and some wer...Read More

NOT RECOMMENDED
Mar 22, 2019 03:38 PMRead
Big Basket which is actually an ironical name because their stock basket is not actually very large.Where you actually expect that a grocery online shop should have all grocery items available with the, Big basket doesnt even have so many items of daily usage.I think much more amount of ...Read More

Pathetic experience with Big Basket
Mar 04, 2019 10:50 AMRead
Ordered a crate of eggs, after couple days noticed there was foul smell in the house and opened the packed egg tray, BB has send rotten egg which is full of worms. Attached the video for reference.

Bigbasket black review.
Feb 17, 2019 03:17 AMRead (via Mobile)
Hi ,The bigbasket order id: DX-MNOFVO-70641433-130219 was never delivered. You have change the time slot by your own without my permission. And after that sent a delivered message without delivering the goods.This was the first time when I use your website for groceries and you'd give m...Read More

Worst quality of products
Feb 03, 2019 04:46 PMRead (via Mobile)
A picture is thousand words...so need for me to write anything. The pictures are sufficient to explain the quality of the products delivered by Big basket. This is not the first time we have got such spoilt products and there is no way to initiate a return.

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