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MouthShut Score

66%
3.96 

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AO Smith

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AO Smith Water Purifier Reviews

Issue not resolved
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Sep 06, 2019 11:40 AMRead
How can you say the issue is resolved when its not resolved by you as no one contacted or came for service. I got it repaired by local service man. Really pathetic. Will STRONGLY NOT recommend this product to anyoneI have raised the issued more than two weeks back, but till now its not resol...Read More

Issue resolved
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Aug 25, 2019 11:08 AMRead (via Mobile)
This issue has been resolved to my satisfaction. I got a call from regional manager and local dealer who resolved this issue within few hours.

No agents are available to give service
Aug 06, 2019 05:59 PMRead (via Mobile)
Frequently breakdown. If once it happens, minimum 20-30 days to rectify it.When it is happening in the city like Hyderabad, need to think a customer who is planning to buy little away from city.Even they won't reply for your call or either message.If you wish to chat by online, after...Read More

YOUR RATING ON

AO Smith Water Purifier
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AO Smith water filter is a white elephant
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Aug 02, 2019 06:55 PMRead (via Mobile)
This is a showpiece, it will eat your money every year and further the taste also changes after 7 to 8 months of installation. Earlier it used to release lot of reject water, but just two months back, that is during may'19, the scpa indicator glowed, they charged around 1500 and changed two filt...Read More

Ao smith water purifier
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Jul 28, 2019 03:15 PMRead (via Mobile)
For one time investment and no head ache of servicing, i bought ao smith water purifier. And company gave min 6000ltr water consumption to replace filters. But after 4000ltr consumption it requires ro and scpa filter replacement which costs around 6000 rupees. That too after worst followup s for...Read More

Water contamination is one of the biggest problems in India. Drinking untreated water is a cause of various diseases. To combat this problem many companies have come up with water purifiers. They are cheaper than bottled water and effective than boiled water. Since water purifier is an essential item in the household we bring you some guidelines that will help you make the optimum choice.
A O smith water purite Z8
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Jul 03, 2019 09:11 PMRead
This product was sold 21000/- during warranty they suppose to visit the house to do periodical Maintenance they never come and they raise complement and closed as it was attended. this product coat of annual maintenance is Rs 5500.- per year that is 25% of cost of water purifier it bad in busin...Read More

Worst service and zero knowledge for technicians
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Jul 02, 2019 11:30 AMRead
They have worst ever customer support and technical team eve in India. From past six months their customer care and technicians are showing us hell. Most of their technical support team is useless and have little knowledge about purifier. They cannot identify the problem and top of it they induc...Read More

AO Smith Z1 Purifier
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Jun 20, 2019 03:52 PMRead
I have purchased AO Smith Z1, S/N: B6361901240091, Date of Purchase: 19th Feb 2019,Soon after the installation my problems got started with this product.Please find the below summary of Service requests:19th Feb’2019 – Ticket No: 11141240, Free installation completed. At this point o...Read More

Poor and delayed Customer Service at Hyderabad
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Jun 17, 2019 04:29 PMRead
I have taken A O Smith water purifier X8 from Hyderabad Reliance Digital, and its been 4 working days no sign of installation.I have logged installation request on day 1 yet not even a single guy turned up at my house for installation.I don't recommended this product and there AMC, not w...Read More

Poor Service and Very Expensive Maintenance
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Jun 11, 2019 02:34 PMRead
I had to wait for 8 days before even getting a service guy to come and check the problem. As soon as he came in, without opening the filters, he said minimum 5.5K and max 8K for changing. This is half the cost of buying the Water filter before two years. And the water filter was serviced twice d...Read More

Don't even buy AO smith water purifier
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Jun 07, 2019 10:47 AMRead (via Mobile)
I bought it from Bajaj electronics kphb. Every three months I doesnt work. We have spend lot of money to buy again for changing filters. I bought this 3 years ago. Never even buy this.If you have lot of money to spend very frequently you buy this.

Worst customer care and support for AOSmith water
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
May 06, 2019 09:07 PMRead
I have Purchased AOsmith water purifier, 6 months back They have worst customer service and support.They haven't visited for free service .I have been running behind them for service from past 10 days but still now nobody visited yetThey have worst service and customer care.

Not a quality product and Very high maintenance
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
May 04, 2019 12:26 PMRead (via Mobile)
Got it two years back and with 1 year AMC paid RS. 4950, the lid is screwed and Everytime ants go in and to clean up have to call the service guys. It happens every 20 days. Design too bad, can't clean up self also. Now they are asking to extend the AMC for 6500 which is looting the customers....Read More

Not happy with AO Smith services
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Apr 27, 2019 01:15 PMRead (via Mobile)
I was registerd my service request on 8th April 2019 for AO Smith Water purifier due to water tap was broke down.AO Smith technician (+9188981) called me next day for the appointment and convey on phone for AMC and its benefits with Rs. 2500/- per annum.I ready and asked to do services f...Read More

AOSMITH WATER PURIFIER TOP MODEL
Thank You
A token of appreciation from the brand
Apr 17, 2019 01:52 PMRead
I am using this for the last 3 years . No problem. But water taste is not good during our stay in different residences in three areas of chennai, Perungalthur to MRC nagar( RA puram) and now in Tiruneermalai near chromopet. One year in each location.Other products of neighbours in all three ...Read More

Ao smith x7 water filter
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Apr 15, 2019 11:07 AMRead (via Mobile)
Iv bought this filter 1-1/2 years back and is paying for maintenance every 3 months which was not informed to me at time of purchase. this filter will cost average 10, 000 as maintenance cost every year and service is very poor. it took 15 days to change the plastic knob. if its in warranty they...Read More

Worst Service. One week without water.
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Apr 12, 2019 06:58 PMRead (via Android App)
We raised a SR for Water Purifier Z7. Still no one has come for service for the past one week. No water at home. Thry put the service on hold and blame the customer for delay.Hello Vinoth manoharan! Your Service request number 11310045 is on HOLD for 13/4/2019 4: 48 PM due to Customer Reques...Read More

Delayed but good after sales service in India
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Apr 11, 2019 02:28 PMRead
I bought a Z8 water purifier in Feb 2018. The first time itself the mechanic did wrong connection of water tubes and we got bad quality of water. It worked OK for about one year.After one year we took the AMC. The water quality deteriorated in April 2019 and after lodging a complaint the mec...Read More

Worst AO SMITH WATER PURIFIER. PLEASE DONT BUY
Brand Response
Brand has acknowledged the consumer grievance and initiated readdress.
Mar 22, 2019 12:42 PMRead
Hi,PLEASE DON;T BUY AO SMITH WATER PURIFIER. I REGISTERED A COMPLAINT ON 31st May and TILL TODAY(6th June), NO ONE HAS ATTENDED THE PROBLEM.I AM ATTACHING THE MAIL CONVERSATION FOR YOUR REFERENCE.ONCE AGAIN, AO SMITH IS WORST, DON'T BUY IT.Hi,In continuation of my complaint o...Read More

Poor and heavy maintenance
Thank You
A token of appreciation from the brand
Feb 08, 2019 04:29 PMRead (via Mobile)
Ao Smith an corporate criminals......Too much hidden/criminal maintenance charges, .....beware of this looters I had an very bad experience. Planning to throw it after just 9 months of usgae costing 18k. They never feel sorry for cheating customers......

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AO Smith Water Purifier
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