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AO Smith

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AO Smith Water Purifier Reviews

Worst product
21 days ago Read (via Mobile)
Bought it 2 yrs back. The machine has broken 7 times. For every service company charges 400 Rs. and one time for payment and issues zero value bill. Please avoid buying as the filter seems to be of substan ...Read More

Defective product supplied/ very poor installation
24 days ago Read (via Mobile)
Product AO Smith X7+ Water purifier Complaint raised with grievance cell and CS of AO Smith Dear Sir, I had contacted AO Smith directly to purchase a water purifier as i had purchased 4 water heaters earlier from you. AO smith deputed a person named Mr.Vijay on 30th September 20 and ...Read More

Very poor customer service
Sep 23, 2020 11:12 AM Read
I had purchased a AO Smith Z1 model purifier 6months ago, since the water quality was not good I had opened the purifier for cleaning it. It was shocking that the tank was made of plastic and found lot of Cockroch in it.i was said that it is made of steel. I want an explanation why this ha...Read More


AO Smith Water Purifier
Service take more than a month
Aug 22, 2020 12:48 PM Read
I had raised a ticket 13103228 on 9th August as 13058127 was closed before fixing problem. Technician were unskilled and not keeping Covid protocol like use of Mask & sanitizer. Even after escalation they did no service done. instead they gave me Hyderabad service provider contact name and...Read More

AO Smith Z8 water filter
Aug 22, 2020 09:54 AM Read (via Mobile)
I purchased AO Smith Z8 water filter almost 2 years ago. Which costed me Apx 24k where as a normal good quality filter We could buy in just 12 to 13k. I would like to raise a serious concern about the quality of product and service. Quality is such pathetic that I had to call their service...Read More

AO Smith RO Purifier Faulty Product
Aug 20, 2020 11:57 AM Read (via Mobile)
I am from Bangalore and I purchased AOSmith Water Purifier in 2019 for Rs17000 and within one year I have to service it 3 times, really pathetic product. Now just after one-year completion, it's a filter change indicator is showing on and it has stopped working. I called the service center and t...Read More

Purifier water in your home Ao smith water purifie
Aug 15, 2020 09:12 PM Read (via Android App)
Hii guys now a dangerous viruse in our life safely in home take care of ourselves so cleaned your hands eat healthy food so water is main thing in our life all of us drink good water. we can attack viruses all of us buy the Ao Smith Water Purifier.we can buy the water purifier last 2 moths . Wec...Read More

Pathetic customer care service
Jul 16, 2020 11:51 PM Read
Having trouble with AO smith X8 series since last 1 month. I thought only I am suffering. Here I see whosoever has purchased AO smith purifiers are suffering. And as others have already mentioned that customer care service is really pathetic. I have made so many complaints, they say within 96 h ...Read More

Worst Customer service
Jul 08, 2020 11:42 AM Read (via Mobile)
Never ever buy AO smith water purifier, within 3 months of purchase it stopped working, and after logging complaint no one came for service even after 18 days . Also they put fake alarms and indications after one year.. so that people can opt for AMC. Disgusting experience with this company. ...Read More

Jul 07, 2020 07:50 PM Read
We have a Z6 AO Smith water purifier purchased in 2017. The product is good. However, the maintenance cost is pretty high. They put a lot of stress on AMC but fail to deliver when the service needed the most. Water Purifier has become an inherent part of our daily life. We are so much dependent ...Read More

Jul 07, 2020 04:08 PM Read (via Mobile)
My experience regarding this purifier is pathetic. Maintaince is more than the actual cost of purifier. We invested a lot on this after its purchase. I will not recommend anyone to purchase ...Read More

Pathetic Service from AO Smith
Jul 06, 2020 03:58 PM Read (via Mobile)
I strongly recommend not to go with AO Smith water purifier. Customer Service is very bad not even worth 1 star. What one can do with the product which has no proper customer support.! ...Read More

Worst customer support I have seen with any produc
Jun 30, 2020 02:58 PM Read (via Mobile)
My AO Smith water purifier is showing SCPA indicator and stopped delivering water for last one month. I raised almost 10 support requests. Every time they started saying a technician comes for service in 48 hrs later increased to 96 hrs. So far no one visited and no service is done. Atlast I ord...Read More

No support from AO Smith
Jun 23, 2020 01:59 PM Read
When you are going to buy water purifier they will promise 24 hours resolution time, in the COVID situation I have been waiting for 10 days and when I call they say 96 hours response time. This is one of the most essential service and no response in 10 days is not expected at all. ...Read More

Bad Investment
Jun 17, 2020 02:51 PM Read
Pathetic on service and highly priced. After the initial Capital cost of 18k, the regular service cost in form of filter replacement or AMC is staggering and non productive. You would turn up spending 8K+ annually for a family of 3. ...Read More

Worst post sales service in the industry
Jun 16, 2020 10:36 PM Read (via Mobile)
In am writing this on 16th June. I placed a service request on 4th June. There is absolutely no action on my request. I have called tthe customer care many times. They have no clue about when my RO will get service. Everytime they say another 2-3 days. Don’t buy this any AO Smith products. Heard...Read More

Pathetic service Ever
Jun 16, 2020 10:03 PM Read (via Mobile)
This is a service related issue. They don't respond at all. Poor irresponsible technicians and management at Hyderabad. They don't even respond to calls especially these ppl from HYD management levels (Chandrashekar, Kiran and Ravinder). They keep saying that they will come and resolve the probl...Read More

AO Smith water purifiers worst product
Jun 11, 2020 07:25 PM Read (via Mobile)
Service AO SMITH Water Purifier I purchased AO Smith water purifier on March 2019 and exact a month ago purification was stopped and it’s indicating the RO and SCPA change. I CALLED TO CUSTOMER CARE ON LAST MONTH END..THEY SAID NEED TO CHANGR THE RO FILTER AND SCPA WHICH COSTS AROUND 5200 + S...Read More

Worst product and very bad service
Jun 09, 2020 05:10 PM Read
Its been 1 month from registering service request. My water purifier is leaking and not usable at all. Every time I call to customer care, same response "Within 96 hour you will get response". After waiting for 96 hours, and call again, will get same response. Running behind them from last 1 mon...Read More

Very Bad
Jun 09, 2020 01:21 PM Read
Hi, I purchased AO SMITH X8 Water Purifier one year back. 27th of April'20 I raised a request for an issue to fix it. But till today 9th June'20 issue is open. Every day calling customer care and getting pathetic responses. Even given the call to the guy( Prasad:9880217093 & Aditiya 997231571...Read More


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