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MouthShut Score

58%
3.66 

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Service & Support:

AO Smith

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AO Smith Water Purifier Reviews

Good product, Horrible service, no response
3 days ago Read (via Mobile)
I had made a Service request on 15 May. ref. number 12837353. Followed up on 19 May. Each time promised visit within 48 hours. No response. No visit. Recd a call from a local office saying service will be provided in 2 days.. today on 31 May still no visit. I purchased an extended warranty and t...Read More

Good products; but very very poor service support
3 days ago Read
I have AO Smith X8 product. Good - Good product. Looks are aesthetically cool. Water wastage is less than other standard products in similar category. Improvement areas- AMC is expensive as compared to other products in similar category. Almost double the price. After sales sup...Read More

Pathetic service and support
4 days ago Read (via Mobile)
During the lockdown the machine stops due to scpa alarm which I found out as there forced service revenue model , asked for a temporary ride over to keep getting water till the lockdown is over and there service guy comes did not help at all , even today they have not arrived neither given me so...Read More

YOUR RATING ON

AO Smith Water Purifier
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Major Water quality
8 days ago Read (via Mobile)
Water quality is bad..creating cough and sometimes stomach pain..does anyone prefer at this point of time when everyone wishing to be safe!? ...Read More

Pathetic service
13 days ago Read (via Mobile)
Ao Smith water purifier quality and service is horrible. I am using water purifier it's not even one year have raised complain more than 5 times coz water is leaking from it. Everyone someone will come they will do something and manipulate and go. I have raised concern 2 months back to rep...Read More

Fancy product, utterly crappy Customer service
20 days ago Read (via Mobile)
Ticket # 12799059 AO Smith has one of the worst customers support. I have a Z6 Water purifier which needs filter change for more than 45 day. I understand that during lockdown technicians are not available. But now even when while country service is opened up they still have no proper support...Read More

Most worst service
20 days ago Read (via Mobile)
Worst service for installation and repaires. Please don't buy this company product. I i stalled my self. ...Read More

Its Advertised 1 hour services. While Tat is 48
23 days ago Read (via Mobile)
Bought AO smith water purifier Z8, installation pending and they say its 1 hour service. Due to lock down its delayed but in bangalore all are working even i am . really should have bought eureka forbes .... Guys dont go for this go for Eureka or Tata at least there service is prompt , AO smith ...Read More

The worst product ever
25 days ago Read (via Mobile)
This product is the worst product I've ever used . The plastic used is also of very bad quality which keeps breaking. The service and the whole working of it is just so annoying and just not working right. I guess they've just been fooling us around and not providing services and now it's lockdo...Read More

Very bad product
26 days ago Read (via Mobile)
Water purifier was purchased by me in 2018since it's purchased it has lot of problems the plastic is very poor quality especially the tap it keeps broking the filter needs service every three months and the company service are very rude and misbehavesthe filter is very bad and needs it's candles...Read More

AO Smith Z8 water filter
26 days ago Read (via Mobile)
From 12 days following up for service of water filter which is stopped working, paid 15000 as AMC amount but service is very bad with no response from any one, I have call to call centre and they just will only say sorry and soon the technician will come but no one come, regret to buy this produ...Read More

AO Smith Z1 Water Purifier Exp from past 15Months
26 days ago Read
I have purchased AO Smith Z1, S/N: B6361901240091, Date of Purchase: 19th Feb 2019, soon after starting lot problems, almost opened more than 12 requests with customer care to sort out the issues so far. They were sorted out in 1 to 3 days. But getting so many problems were irritating me a lot. ...Read More

Worst product please don't buy
30 days ago Read
Dear Friends, I had purchased this product from Metro, sice day one this product is in service within a year we had gone for 6 times repair and more than 3 months we purchased filter water, we had nightmare for servicing our filter. after 1 year 2 months now we have to replace internal filters c...Read More

Worst product, worst service
May 02, 2020 01:58 PM Read (via Mobile)
Dnt but their water purifier. I bought one in nov 19 , got it serviced within a year and than after 4 months only it again stopped working, that too in lockdown. Now after relaxation in lockdown they are not even able to fox an appointment with technician. I m constantly texting them thru WhatsA...Read More

Very bad product
Apr 29, 2020 09:18 PM Read
Please do not buy this product. From last one year every 5 month, they replaced water filter by charging Rs 2000 . They claim that filter life is dependent on water usage but in my case, the water usage, fron last 3years same . I m not sure, why this is started from last 1 year. They sell the pr...Read More

Very bad
Apr 27, 2020 03:07 PM Read
I was told that the tank in this purifier is made of steel and it is vacuum tank. After seven months of purchase no one came for a service, so I opened the tank myself and found many cockroaches it in. Please don't go for the purifier. when I called the customer care team, they asked me...Read More

AO Smith Z4 water purifier
Mar 20, 2020 12:19 PM Read (via Mobile)
The filter had to be changed every 3 months and what is weird that all the filters needed to he changed at the same time. The cost comes to 5000 for changing ALL filters ever 3 months. It seems to be a strategy by the company to dupe people. DON'T BUY IT ...Read More

Aerosmith X4 RO filter : worst product, never buy
Brand Response
Brand has acknowledged the consumer grievance and initiated readdress.
Feb 14, 2020 02:30 PM Read (via Mobile)
Hi all, It’s worst than a Chinese bran please don’t get cheated and buy it. Purely on trust from known vendor I purchased AO x4 RO and in less than 3 months it showed red light display and they changed one filter and told its fine and will holdgood for one year, within next 6 months it’s agai...Read More

Worst Product services
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Feb 13, 2020 05:33 PM Read
AO Smith RO is worst ever products I have ever purchased in my life. Their technicians are expert in harassing its customer than resolve the complaint. It is a night mare dealing with these guys. I have purchased AO Smith RO Product Name: Z9; Mfg. No: B6431811210003; Product No.: IGRO10082RZB...Read More

Ao smith wallet purifier
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Feb 02, 2020 05:00 PM Read (via Mobile)
It does its work, it cleans your wallet every year so that you pay through your nose for every drop you drink.Why this hasn't shut shop till now is the big question. ...Read More

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