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3.88 

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AO Smith

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AO Smith Water Purifier Reviews

Worst customer care and support for AOSmith water
3 days agoRead
I have Purchased AOsmith water purifier, 6 months back They have worst customer service and support.They haven't visited for free service .I have been running behind them for service from past 10 days but still now nobody visited yetThey have worst service and customer care.

Not a quality product and Very high maintenance
5 days agoRead (via Mobile)
Got it two years back and with 1 year AMC paid RS. 4950, the lid is screwed and Everytime ants go in and to clean up have to call the service guys. It happens every 20 days. Design too bad, can't clean up self also. Now they are asking to extend the AMC for 6500 which is looting the customers....Read More

Not happy with AO Smith services
12 days agoRead (via Mobile)
I was registerd my service request on 8th April 2019 for AO Smith Water purifier due to water tap was broke down.AO Smith technician (+9188981) called me next day for the appointment and convey on phone for AMC and its benefits with Rs. 2500/- per annum.I ready and asked to do services f...Read More

YOUR RATING ON

AO Smith Water Purifier
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AOSMITH WATER PURIFIER TOP MODEL
Thank You
A token of appreciation from the brand
22 days agoRead
I am using this for the last 3 years . No problem. But water taste is not good during our stay in different residences in three areas of chennai, Perungalthur to MRC nagar( RA puram) and now in Tiruneermalai near chromopet. One year in each location.Other products of neighbours in all three ...Read More

Ao smith x7 water filter
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
24 days agoRead (via Mobile)
Iv bought this filter 1-1/2 years back and is paying for maintenance every 3 months which was not informed to me at time of purchase. this filter will cost average 10, 000 as maintenance cost every year and service is very poor. it took 15 days to change the plastic knob. if its in warranty they...Read More

Water contamination is one of the biggest problems in India. Drinking untreated water is a cause of various diseases. To combat this problem many companies have come up with water purifiers. They are cheaper than bottled water and effective than boiled water. Since water purifier is an essential item in the household we bring you some guidelines that will help you make the optimum choice.
Worst Service. One week without water.
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
27 days agoRead (via Android App)
We raised a SR for Water Purifier Z7. Still no one has come for service for the past one week. No water at home. Thry put the service on hold and blame the customer for delay.Hello Vinoth manoharan! Your Service request number 11310045 is on HOLD for 13/4/2019 4: 48 PM due to Customer Reques...Read More

Delayed but good after sales service in India
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
28 days agoRead
I bought a Z8 water purifier in Feb 2018. The first time itself the mechanic did wrong connection of water tubes and we got bad quality of water. It worked OK for about one year.After one year we took the AMC. The water quality deteriorated in April 2019 and after lodging a complaint the mec...Read More

Worst AO SMITH WATER PURIFIER. PLEASE DONT BUY
Brand Response
Brand has acknowledged the consumer grievance and initiated readdress.
Mar 22, 2019 12:42 PMRead
Hi,I purchased AO SMith water purifier 4 months before by paying 20000Rs and after purchase within 15 days, there was problem in one of the purifier and water was not coming.Then after 2 months of purchase, water was leaking from the tank from the top. the sensor was not working.Then...Read More

Poor and heavy maintenance
Thank You
A token of appreciation from the brand
Feb 08, 2019 04:29 PMRead (via Mobile)
Ao Smith an corporate criminals......Too much hidden/criminal maintenance charges, .....beware of this looters I had an very bad experience. Planning to throw it after just 9 months of usgae costing 18k. They never feel sorry for cheating customers......

Very bad RO. Not recommend to buy.
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Feb 05, 2019 03:39 PMRead
This stupid RO I purchase nov 2017 and getting continuous break down.More over no reply from aosmithcs@aosmithindia.com. This people not ready for replacement of RO or not ready for extended the warranty period for two years. Yesterday also my RO got break down and they collected 4350 towards re...Read More

Worse service center and technician.
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Feb 02, 2019 08:25 PMRead (via Mobile)
Service center and technician is worse. They take 3 to 4 weeks to resolve simple issue. If there is any issue with purifier you are gone. You keep calling them they will keep delaying servicing. I want to rate - 1 because of service center and technician.

AO smith Product and service is worst experience
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Jan 24, 2019 04:43 PMRead
I have purchased AO smith Z8 water purifier Jan 19, Installain done without cleaning the filters. 2nd time technician came and cleaned still no purified water, 3rd time technician came to check still the same issue, I have complained cc for refund still no update. worst experience in my life. I ...Read More

Please don't ever, ever, ever purchase !!!!!
Brand Response
Brand has acknowledged the consumer grievance and initiated readdress.
Dec 30, 2018 01:28 PMRead (via Mobile)
People please , don't ever buy this product, I purchased AO smith x7 in the month of March 2017 , 11 months later I paid 2000 for changing the SCPA membrane in the month of February 2018 and again 9 months later in the month of November 2018 I was told to pay 4800 for changing the RO and SCPA me...Read More

Avoid AO SMITH at all costs
Brand Response
Brand has acknowledged the consumer grievance and initiated readdress.
Dec 01, 2018 03:19 PMRead
Just wanted to provide a customer feedback on the pathetic after sales support of AO SMITH India.I have two AO SMITH water heaters at my place. I chose AO SMITH just because of your reputation and the tall claims of 1 hour service callback and all that. Little did I know that I'd be in for a...Read More

Never ever buy AO Smith Water purifier. Its worst
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Nov 26, 2018 02:21 PMRead
I had purchased X7 AO Smith water purifier in Nov 2017 and till today(26th Nov 2018) 4 times I had to replace RO and SCMA filters which cost 35004= 14000. We are using only 2 person and filters gets damage within 3 month. On the time of purchase they had told 1 year filter will go without any is...Read More

Very Bad Product
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Nov 06, 2018 01:16 PMRead
I am using this product from past 1.8 years( 1 year 8 months) during this period I paid( 1700+4600+700),After first 9 months I paid 1700( as SCPA replace)After another 2 months I pad 700( some Buttom problem)After another 7 months I paid 4600( SCPA+ RO) replaceHaving this product...Read More

Pathetic service even if you have their AMC gold
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Oct 23, 2018 03:16 PMRead (via Mobile)
We raised a service request10544963. When you buy they promise 24-48 days service. But as soon as we raised ticket, the service engineer will put your ticket on hold and postpone the service. it has been two days still no one came to service.I don't ask hold or postponement.There is no d...Read More

No correct information about the Z7 filter life.
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Oct 23, 2018 12:13 PMRead
No one seems to know the life of the z7 water purifier filter - the service managers are not aware and inturn mislead the customers. Also, the company website doesn't provide this information. We are saying this, after trying to get information from two people - service technician and service ma...Read More

Repeated problems in just 9 months...NO response
Brand Response
Brand has acknowledged the consumer grievance and initiated readdress.
Oct 23, 2018 11:25 AMRead (via Mobile)
Bought Aosmith Z series with Product No IRO010072RZBHNO.just 9 months back .and the problem gave in 1 month.almost recurring every month.and now its been month that none of the service person has responded to our problem.even after senior technician inspected and assured us no further issues and...Read More

Service is makes way to next service
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Oct 15, 2018 04:07 PMRead
I got the general service recently on the AO Smith Geyser. The service ppl not properly connected the joints of the wires. It led to the short circuit. then the next time they came demanded to go for AMC after an argument they told the entire circuit board is spoilt that to even before opening t...Read More

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