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MouthShut Score

37%
2.38 

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Metro PCS Mobile Operator Reviews

Expect To Be Hung Up On
Feb 27, 2008 02:11 AM Read
You got to be crazy to use this service, DONT expect a refund. Yeah! I was pimped real hard. I paid $109 two months in-advanced to PCS METRO for basic phone services the next day, the phone stopped working I waited, checked the phone, charged the battery, however, 5 days later, the phone stil...Read More

Irresponsible
Feb 26, 2008 09:47 PM Read
My boyfriend and I purchased a nokia phone each about 3 to 4 months ago. My boyfriend decided that he wanted to change the face on his phone,  he went to metro pcs and purchased a covering for $10.00 the covering was put on the phone. The telephone have not been the same since it was changed,...Read More

Metro PCS is better than AT&T
Feb 23, 2008 10:21 AM Read
I've had Metro PCS for 4 years now - first in San Francisco, then San Jose, and now in Berkeley. It works great, the price is great, and I haven't had any issues with them. I have them take an automatic payment from my debit card and that works great. It's been about 54 dollars for about 4 years...Read More

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Metro PCS Mobile Operator
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Best option!!!!
Oct 04, 2007 12:37 AM Read
I've had metro pcs for almost 2 years. its been a big money saver. I've had tmobile...sprint...and cingular...and metro has been the best for me. I've only had 2 drop calls which is great but... you can not expect to have no drop calls ON A CELL PHONE...i had  more DROP CALLS when I was with ...Read More

Live and Learn.....Ditto!!!!
Sep 07, 2007 05:30 AM Read
Initially it was ok.  THEN I added a phone.....major mistake! I don't know where they get their service people, but I was always told that the buck stops with top management.  Well it was the phone service from HELL.  I HATE the phone_bot that you HAVE to go thru to get to a real per...Read More

A mobile operator or MNO (Mobile Network Operator), offers services for wireless communications that possesses or controls all the components essential to sell and provide services to a user or customers including radio spectrum distribution, wireless system setup, backhaul setup, billing modules, customer care services, provisioning PC systems and marketing work.
Poor customer service reasons.
Jun 09, 2007 12:31 PM Read
MetroPCS customers, Please read. "Thank you for calling MetroPCS, my name is Michael, my ID is 84205, how may I assist you today?" These were words I soon learned to dread. The working conditions were imprisoning, to say the least. The seats were bad on your back, the cubicals were enough ...Read More

Very Crowded Cell Towers
May 21, 2007 01:41 AM Read
I left MetroPCS because of the service quality. The ultimate straw that broke the camels back was that I made a 911 call after getting in a car accident and MetroPCS dropped the call! I put up with constant call dropping and bad cell service for less than one month. I am now a happy Helio custom...Read More

Horrible customer service
May 18, 2007 07:03 PM Read
I bought TWO kyocera strobe phones for the sole reason of using the mail@metro service.  I tried to download it, and got a "customer not found" error message.  So I called the customer service.  That didn't work.  I've now called them 12 TIMES!  I've been hung up on 5 times.  I spent two hours w...Read More

So far, so good
Apr 25, 2007 10:18 PM Read
I was skeptical about purchasing Metro PCS because of mixed reviews I read, but I like the idea of unlimited minutes.  I just purchased a couple of weeks ago and so far I LOVE it. I get better reception in my apartment than the carrier I just left.  Luckily, the only place out of town that I go ...Read More

Metro PCS!! Two thumbs up!!!
Apr 07, 2007 02:56 AM Read
I was interested in Metro PCS, because of the affordable rates. When I got the phone and recieved the plan I was thrilled. This has been by far the greatest cell phone I have ever had. No more pop up bills with $679.00 amounts for me. And yes while the phone has a few draw backs like access to t...Read More

Great bargain!
Mar 17, 2007 10:30 AM Read
I switched to Metro PCS in October of 2006 after hearing a co-worker rave about the service. She had the service for 5 months before I switched.  I had been a Verizon Wireless customer for two years and had no issues with the service but  was tired of overages and keeping track of my daytime min...Read More

You get what you pay for.. sometimes
Mar 16, 2007 09:48 PM Read
Never is it so true the term "you get what you pay for" cheap but ZERO customer service ( try getting to a human when calling theire system) it says tranfering then tells you the number has been disconnected !!! the physical stores have the same problems getting though . bills have been inaccura...Read More

MeHappy!
Mar 12, 2007 11:27 PM Read
I love knowing what my bill is every month!  I don't have to watch my minutes!  I plan to get me a pre-paid to have in the bottom of purse.for emergency calls that I have to make if i'm out of the area, or not getting a signal!  I have been selling cellular phones for the past 3 years and they a...Read More

NO Contract?????? not true
Feb 23, 2007 08:59 PM Read
Don't believe the no contract thing.  If you don't pay on your "due" date, your service is cancelled, you must pay for an entire month to reinstate but you do not get an entire month of service.  Your service will be cancelled again when the "due" date comes around even if it is two weeks later....Read More

Metro pcs sucks
Feb 02, 2007 06:15 AM Read
I have had metrop pcs for a week and that has been the worse week of my life. I hate them. I am paying for text message and they dont work. I cant get them or send them.  Then I call in and they tell me that have to do a trouble ticket to the tech but in my opinion they only have one tech workin...Read More

Has anybody else had this happen????
Jan 21, 2007 09:24 PM Read
I have had service through metro pcs for 4 months and it has been the 4 worst months of my life. Basically I wrote a check to the compnay to pay my bill, well when the ck went through my account, it bounced, whick was my fault. When the bank contacted me to tell me it didn't go through , I went ...Read More

Cheap, liars
Jan 13, 2007 09:33 PM Read
Metro doesn't have customer service. They are cheap but don't expect help or any support. If you can afford anything else, don't use Metro PCS. Yesterday I tried to make a payment and their system was down so the only way to make a payment was to go to a store. This morning it was back up and...Read More

After 4 Years, I'm starting to like it. I think.
Jan 04, 2007 07:59 AM Read
OLD REVIEW: Here's the whole KRAZR conspiracy, I've talked to the KRAZR hotline 18009721837, and they say that the whole reason MetroPCS is putting out the K1M is for market strategy reasons. Metro contacts Motorola and tells them specifically what they want on their phones. You might as well...Read More

Worst Customer Service Ever!!!!
Dec 20, 2006 11:42 PM Read
Its all good here until you have a problem and want to talk to someone. The website says a rep will answer 24 hours a day to happily help, this is B/S because noone will ever answer. If you try to push 0 for an operator you will be told my a recording "I cannot transfer you to an operator at thi...Read More

3 years with metro
Oct 12, 2006 07:22 AM Read
Ok I was on of the first customers when metro came out. Network service was BAD REALLY BAD. I Stayed with At&t and I love them still. But they merged with cingular and I have never like cingulars customer service. So I canceled at&t and went to metro. I have been threw many phones with them. I h...Read More

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