Unprofessional, Disorganised and Non Transparent

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Mumbai India

Unprofessional, Disorganised and Non Transparent
May 11, 2010 03:45 PM 10494 views

Customer Service:

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We booked an apartment in Sobha Petunia, supposedly a super luxury project . What one would expect is superior standards of service after one has invested a large sum of money in this project, but what we have experienced so far is far from it and admittedly very very disappointing. The following are the very distasteful qualities of this firm.




  1. No clear view of which apartments are available for sale at the time of booking..apartments suddenly become available when one puts pressure




  2. The sales department and customer service department are so out of sync that they contradict each other - commitments on dates for payment and grace periods communicated by sales/ customer service are not honored by accounts




  3. If the apartment is funded by a housing loan, these guys take their own sweet time in furnishing documents required from them and this even when due dates for payments are already past






4.What makes matters worse is the accounts department decides to levy a penalty interest on the customer for non payment on time, even when the fault is entirely Sobha's


5.Project documents are so vague that one doesnt know what the clubhouse has..for all you know, a kabbadi court!




  1. If you apply for a car park, you pay but don't know where your car park will actually be..this when the project is near completion..wahtever happened to site plans!




Anybody considering purchase of property is advised to consider other developers such as Prestige..the build is better, there is some architecture worth talking about, common spaces are generous and maintenance in properties is top grade.


Very disappointed with Sobha


This is the experience until now



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