King till you book and then at their mercy

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King till you book and then at their mercy
Oct 18, 2017 11:49 AM 30777 views

Customer Service:

Staff Courtesy:

Product Implementation Rate:

I happened to book in their pre launch Runwal mycity code name Walk in 2014 with the promise of starting the project in next three to four months. Even in 2017, though they claim to have started the project now, no proper details are given.


When asked them to cancel my booking and refund, they say whole 20% is I paid is gone. Their language tells you that once you have booked you are at our mercy. You pay/do as per our terms or you loose whatever you have paid already.


Even after three years, they have not given me proper plan of the flat too.


They hardly pickup the phone in customer care. Only sales people pick up phone and offer sweet talk. The moment they realize you existing customer, they offer excuses like your particular agent is busy etc.


I would suggest anybody to book from smaller builder itself. At least you catch his collar if you are mistreated as you are directly dealing with them.


In case of Runwal.U can only listen to a representative who is as helpless as you. The one who can repeat few sentences like a trained parrot.


Too pathetic. DONT BOOK with them and waste your hard earned money and be at their mercy,


SORRY that couldnot give ZERO stars



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