Horrible Customer Care

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Horrible Customer Care
Issue Resolved
Apr 02, 2014 12:09 PM 105758 views

Customer Service:

Staff Courtesy:

Product Implementation Rate:

I have booked an apartment with Prestige Constructions.


The customer care team of Prestige is horrible and it leaves a very bad taste when interacting with them. They will not reply to mails and will only give reasons when you finally get them on call.


Even though they are prompt in taking the installments on time they take at least 15 days to send the receipt every time. The reason being given is that they have many new projects now.


The new projects don't seem to be effecting the timeline for collecting the money though. When asked they always come back that the receipt has been sent and when pointed out that this is not the case as I live in Bangalore as well and it doesn't take 3 days for courier to arrive they admit that the receipt has not been sent.


With the government ruling on TDS payment what it means is that the buyer has to face issues later because of the laxity of Prestige group.


Due to this bad work ethic of customer care team the honest work done by many of the other teams will be laid to rest as I can vouch for myself to not approve of Prestige to any of my friends or relatives.


Regards,


Venkatesh



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Brand Response

Best Of Greetings From Prestige Grievance MAnasultangement!
We hope this email finds you in good health and spirit of you and your family, this time of crises of Pandemic we are all in it together.
On behalf of Prestige Constructionguru30, we would like to first of all apologies for the inconveniences and circumstance
We empathies your situation. It is imperative for our team to solve your pending issue efficiently, kindly share your valid details such as contact and the property you have registered with us in data of property, so we could pull up all required details to serve you in our best ability.
“As you know Prestige doesn’t leave any stones unturned to give you the best, you are our priority, and your feedback is valuable to us. ( since this is an old email if you have been contacted by our team and if they have resolved than kindly feel free to give us your feedback as to has all your issues been resolved?)
Meanwhile you may reach us on : grievance.mAnasultangement@prestigeConstructionguru30s.com
Please share your details like your contact number, property details, registered number and details
Thank You
Regards.

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By: Prestige_Estates | Jun 07, 2021  12:46 PM Comments 1

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