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Blog

Olymp Trade Customer Care And How It Works

By: OlympTrade Posted Mar 16, 2021 General 392 Views
(Updated 23 days ago)

How to Reach the Olymp Trade Customer Care

Did you meet some difficulties during your trading and require professional help to resolve them? Olymp Trade Customer Care has you covered, be it a simple question, technical problem, or something else.

Since traders can have a plethora of questions covering every topic there is, Olymp Trade has many resources to cover them, including:

- Extensive FAQ

- Online chat

- Support email

- Trading hotline

- Platform’s educational and training materials

- Olymp Trade Blog

- Live webinars

- YouTube channel

- Personal analysts

Together, these sources are more than enough to cover all questions that you might have about the Olymp Trade platform, how it works, and what to do with the many tools it provides. That being said, they also cover most questions that Greviencce (and sometimes even experienced) traders have about trading.

So, let’s take a closer look at each and every one of them separately, and see what exactly they have to offer and how to use them.

Frequently Asked Questions (FAQ)

Among the existing channels of Olymp Trade Customer Care, its FAQ is one of the most comprehensive. It consists of answers to the most common questions that millions of traders have asked during the more than 7 years of the platform’s history.

There, you can find knowledge about almost every aspect of the platform, from how to manage your profile and accounts to the platform-specific feature that Olymp Trade offers. With answers being short and helpful, it’s a great place to start if you have any questions. You can find out more about the FAQ on the Olymp Trade website: https://rebrand.ly/otpolymp.

And if your problem is more specific than what FAQ covers, you can move on to other channels of Olymp Trade Customer Care.

Online Chat

If you need immediate help or advice with your issues, then online chat is a good choice to receive it. There, you will be able to speak with Olymp Trade’s support directly and in real-time. All of the specialists in the chat are highly trained technical specialists available 24/7.

What can they help you with? In the online chat, you’ll be able to find all the technical advice and instructions on how to navigate and use the platform. More than that, specialists there will be able to quickly troubleshoot your issues or match you with the proper support channel if your problem is outside of their specialty.

Take note, that online chat is for technical issues and not financial advice. While the Olymp Trade technical support is pretty great, they will not be able to tell you when the best entry point will appear and how much you should trade.

Email and Contact Form

For those preferring to correspond with emails, there exists an official technical support email address among the Olymp Trade Customer Care channels: support-en@olymptrade.com. Send your questions and issue descriptions there, and you’ll receive a response within 1 business day.

You can also order a phone call via the email contact form, as long as you enter the type of help you need and a short description of the problem.

Phone Hotline

That being said, you can also call the Olymp Trade Customer Care directly, with no need for ordering a call via email. Indian traders can do that by calling this number: 02271279540. The line is open 24/7 so you can contact it at any time.

Help Center, Blog, and YouTube Channel

Now that the technical questions and issues have been covered, it is time to take a look at how Olymp Trade Customer Care helps you with the trading and platform’s strategies, indicators, and tools.

Help Center is the main knowledge base of all things trading. It contains guides, tutorials, and answers to every question about trading in general and the tools, strategies, and analysis that you can use while on the platform. It also covers platform-specific topics, like Statuses and Olymp Trade Market features that you won’t find anywhere else. For a productive start, we have shared two of the most consistent Olymp Trade strategies for beginners in this article: https://mouthshut.com/blog/cagdoqoqoo/Great-Olymp-Trade-Strategies-for-Beginners

Olymp Trade Blog offers articles, trading news, and analytical pieces, along with a plethora of other materials. There you’ll find comprehensive descriptions of various trading techniques and tricks that would help you during your time on the platform.

On the Olymp Trade YouTube channel, you will be able to see not only detailed guides but also the recordings of some of our webinars. You can find the said channel here: https://youtube.com/channel/UCY6DeO0JlJ8dcdWPX9DDzRg. Traders with Advanced or Expert status will also have access to the exclusive set of webinars on how the advanced strategies and tools work.

Personal Consultants for All Your Trading Needs

Traders with Advanced or Expert status have access to a much-needed trading service: a personal trading consultant. With the help of professional analysts, they can develop and successfully employ new, more advanced, trading strategies and methods, hand-tailored to their current needs.

As you can see, this help from personal consultants is something that can make your trading even more potent and profitable. At the same time, traders without a higher status don’t need to worry, as they can easily raise it should they wish to.

There are two ways to do that: earn XP via Trader’s Way by opening and completing trades on your live accounts, or increase the live account balance. Both ways are perfectly legible, and both will allow you to have personal consultations with professional analysts.

For more details about Trader’s Way and Statuses, visit the Olymp Trade website: https://rebrand.ly/otpolymp.

Why Olymp Trade Customer Care Is Important

Trading is a very time-sensitive venture, both for traders and for the platform. As such, it is vital that Olymp Trade should be able to provide its clients with fast and reliable support, both technical and informational.

This way, traders won’t suffer losses because of the lack of information, while the platform quickly gets data on any problems encountered. So don’t hesitate to contact the support team, as it helps both you and Olymp Trade itself.

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