vak_1969's Timeline

Commented on MouthShut_Official

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Sale sale everywhere not a drop of service Its frustrating to see the level of service from leading Brands in india. Clearly right from the top the focus is on selling and not on customer support. Most companies in emerging markets like India take advantage of the weak regulatory environment on cus...tomer protection and fair dealing with customers by not investing sufficiently in customer service - the focus is only on achieving 20% plus income growth YOY and if that means cutting corners on after sales service and staff training/monitoring - so be it - the same company will not tolerate a single customer complaint unresolved / or resolved with a delay in Singapore and Hong Kong due to the strict penalties the regulators can enforce for non compliance with customer protection laws. The big consumer market in India adds further to this problem since most companies still do not value satisfied and long terms customers due to the availability of the millions who are yet to be sold the first product.. thankfully there are a few exceptions who provide decent service.Read More

Reviewed Wipro BPO 

Gaining Momentum - Losing Altitude

Wipro like Infosys was a great company. However in the last few years these companies appear to be struggling. Its not just the impact of a 20 year wave  but also the lack of "Change" mentality internally. This write up looks at how they lost their way and some constructive suggestions to get...Read more

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Reviewed Jet Airways

I Love You, I Hate You

Http://vak1969.com/2012/07/31/jet-airways-i-love-you-i-hate-you/ I have been a loyal Jet Airways Customer for 20 years. Over the years the airline has helped me many a time and I share fond memories. In the recent past  they have almost become a monopoly for business travelers who travel freq...Read more

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Reviewed Palace On Wheels

Dream Trip - Best way to see Rajasthan in 1 week

Http://vak1969.com/2012/04/16/palace-on-wheels-great-way-to-see-rajasthan/ The link above gives every bit of detail on the trip. We took the trip in April this year. Good we planned early( In Aug 2011) since the rates rise steeply as the dates get closer. We loved it - for an Indian fam...Read more

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