"... KEEP THE CUSTOMER SATISFIED''

If you are sincere in helping him and create in him the confidence that you are always behind him, you will see the word-of-mouth spread like wildfire. Not only will he give you repeat business, he will get the business of his friends and acquaintances too!!!!

The Different Characteristics of a Patron and a Leader

P: Gives orders to do the work and says how to do it
L: Encourages employees to take initiatives, responsibilities and complete duties correctly

P: Does not know how to guide people
L: Acts as a guide and lead others

P:Insists on coercion / control of people
L: Assists in the development of the employee and in his work
Encourage autonomy

P: Does not motive
L: Motivates and rewards people

P: Encourage competition
L: Encourages teamwork, participation and collaboration
Focuses on results

P: Does not trust workers
There is lack of communication
L: Puts complete trust in employees
Communicates with them
Recognnises and confers merits on them

P: Always keeps distance from workers and is unfriendly
L: Is always warma and friendly

P: Does not care about workers
L: Cares about the safety of his employees

P: Hears
L: Listens and reacts

An organisation is not a pyramid and everyone should be treated equally. The following are key words for Leaders which might generate enthusiasm at work:

1. Six important words - "I admit I made a mistake"
2. Five important words - "You have done very well"
3. Four important words - "What do you think"
4. Three important words - "If you please"
5. Two important words - "Thank you"
6. The least important word - "I"

In business you aim at PROFIT
To make profit, SALES have to be made
To make sales, CONSUMERS are to be created
To serve them better, they are to be SATISFIED

To satisfy them better, their NEEDS are to be translated into WANT-SATISFYING products
Want-satisfying products REPEAT sales
When sales are repeated, business PROSPERS!!
When business prospers, PROFIT too INCREASES
To enjoy the growing profit for a long time, you must INDENTITY, ANTICIPATE and SATISFY the CUSTOMERS' needs...

A sale is not a one-time transaction - it is the beginning of repeat business provided you keep the customer satisfied. And there is not other way of doing it than to be prompt in reaching out to him in his adversity and giving him oustanding customer care, customer affection and customer service!!!!!

Without GOD, our week would be: Sinday, Mournday, Tearsday, Wasteday, Thirstday, Fightday & Shatterday. .

Hello friends,

Sorry for not replying to your M2M as my pc got crashed since last Friday and its only yesterday i've got it back. As I've no internet access at home, couldn't respond earlier. Now am trying to catch up and will surely comment on your diaries and photo.

Have a nice day

Yours

Chitra

Teacher tells a Simon a = b, b = c implies a = c.
Tell me an example.
Simon: I love U, U love your daughter - so I love your daughter
............................

Teacher: now Simon, tell me frankly do you say prayer before eating?
Simon: no sir, I don't have to, my mum is a good cook.

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A lady at work was seen putting a credit card into her floppy drive and pulling it out very quickly. When inquired as to what she was doing, she said she was shopping on the Internet and they kept asking for a credit card number, so she was using the ATM "thingy."

...........................
...........

A man walking down the street noticed a small boy trying to reach the doorbell of a house. Even when he jumped up, he couldn't quite reach it.The man decided to help the boy, walked up on to the porch and pushed the doorbell. He looked down at the boy, smiled and asked, "What now?"
The boy answered, "Now we run like crazy!"

...................
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Dear friends, its been days since I haven't written anything in my diary, I was a bit busy. I've joined facebook to be able to chat with my twin sis but instead she has removed me from her list and told me

"At first, I have no PC at home because it doesn't interest me! Second, I have access to a PC when I work but it's not to chat it's to work! I don't want to lose my work ! It's not the first time I tell I have no PC at home but you don't remember anything. I prefer to have some news by email and I'll reply when I'll have some time. I you come in France, one day, we can meet each other but It will be place in Namur (Belgium) and with MY conditions.I hate to be intruded. It's like that or it's nothing ! Sometimes I try to think like you, to understand WHY you want to keep in touch with me but you? Do you try to be in my place? Do you realise I never wanted to writte you or to meet you? If I read you and if I give you some news, it's just to please you. I have my life here in Belgium with my family and my friends. It's already very difficult to keep in touch with my friends, then with you... it's not my prioriry. Sometimes I'm please to read you, sometimes I don't care. I don't know what I want about you. To meet you? Perharps... I'm afraid to meet et to see you because I don't you know. If we meet each other, will it be great? We don't know. Perhaps it'll be a disaster. It won't be like you image? Don't hope an amazing meeting. You won't be sad if it's a disaster... Sorry to be rude with you but it's my way of saying and doing "

A mail which I send her before receive the above

Hi dear, Am aware that you don't consider me as your sister and what I want is only a friendship from you. You have also removed from your facebook and thats not fair. We are both aware that we are totally strangers for each other, but could have chat with you when free. You are being rude to me, if my mum gave you to Mrs Rene is it my fault... where am I place in this situation, I was still a baby like you and innocent... Now its up to U, have a nice day Chitra

A teenager from India who stands at a tiny 1ft 11in (58cm) tall is the smallest girl in the world. Jyoti Amge, 14, is shorter than the average two-year-old child and only weighs 11lb (5kg).

Jyoti is smaller than the average two-year-old child
She has a form of dwarfism called achondroplasia and won't grow any taller than her current height.

Due to her size, Jyoti has to have clothes and jewellery made for her. She sleeps in a tiny bed and uses special plates and cutlery to eat, as normal-sized utensils are too big.

Despite this, she goes to a regular school in Nagpur, central India, where she has her own small desk and chair, and her classmates treat her like any other student.
Jyoti sits at her mini-desk and chair at school
Jyoti also shares common interests with other teenagers, with a love for DVDs and fashionable dresses.

She said: 'I am proud of being small. I love all the attention I get.. I'm not scared of being small and I don't regret it.
'I'm just the same as other people. I eat like you, dream like you. I don't feel any different.'

Jyoti is treated like a mini-celebrity in her home town, where people flock to meet her and some even treat her like a goddess.
She will even be releasing an album with her favourite Indian pop star, the bhangra/rap star Mika Singh.

Jyoti lines up with her classmates

Her mum, Ranjana Amge, 45, said: 'When Jyoti was born, she seemed quite normal. We came to know about her disorder when she was five.
'We consulted a specialist and he said she will be this size all of her life. Jyoti is small, yet cute, and we love her very much.'

Jyoti is ambitious and hopes to work as a Bollywood actress one day.
She said: 'I would love to work in a big city like Mumbai, act in films and travel to London and America.

Jyoti chats to her friends on her phone, just like any other teenager
'I'm proud of being small. I love all the attention I get because of it.'

Her dad, Kishanji Amge, 52, said: 'I can't separate myself from her even for a single day. I love her very much.

Good Morning my friend,

Let's start this brand new day with happy thoughts and much love.

May your heart find peace throughout the day and hope your day is filled with sunshine.

Wishing all MS a day full of love and much happiness.

Chitra

A very Good Morning to all MS
Hope you've all already planned how to spend your day
Have a nice day and keep on smiling



SweetSam