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Commented on own review

Poor service
Eureka Forbes Aquaguard Crystal Water Purifier

Hi Sidhartha, You have written in your response 'Should you require any further assistance please feel free to write in. Regards, Siddhartha Singh, Senior Brand Manager'. How do I write to you? Is it through mouthshut.com???? Else give me your contacts. Why don't you publicize some escalation email ...id in your website also.Read More

Commented on own review

Poor service
Eureka Forbes Aquaguard Crystal Water Purifier

Hi Sidhartha, Yes it is resolved. But after 17 days. I don't appreciate the time taken to rectify the complaint. You should have certain SLAs for each request and associated metrics to employees. Else they would take their sweet time to close a request. Soon you would end up spoiling your brand imag...e with such customer responses. It is easy to loose a brand image than creating it. You should have proper escalation mechanism for unusual delays in service. The purpose of buying purifiers is to ensure uninterrupted supply of drinking water. How can the service be interrupted for more than 2 days?Read More

Reviewed Eureka Forbes Aquaguard Crystal Water Purifier

Poor service

I use Aquaguard crystal water purifier. This is under AMC. It stopped working on 4th October 2010 and I registered a complaint with call centre on 5th October 2010. Case ID is 59702342. Since then till today(20th October 2010) no one has come for repair. Every time I make calls to their customer...Read more

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