Plantsguru: A Fraud Company, Never buy from them!!. Review on Plantsguru

I had ordered plants on 13.08 2024 at 2.47.02pm and paid online Rs 990.Order number is 126879 .The message in My Orders shows that it will be delivered by 16 August 2024. ( See photo) I didn't receive the plants .I called them many times but they didn't pick up the phone.They were not responding. After many attempts , my call was picked by one Sapna and she said the plants were returned, though no such thing has happened and I have been receiving parcels from other companies.Iasked her to refund my money to which she agreed but I didn't receive the refund.I called again on17.12.24 and again on 30.01.25 and Sapna gave me the assurance that money will be refunded.But today is 5 February 2025and I have still not received my refund .Theyare a fraud company.Never buy from them. Now I intend to write on X so that others also come about this fraud company.